Teller Supervisor

Teller III

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

Essential Functions

Performs the essential functions of the Teller III role.

Supports Branch Management with the supervision of the teller line operations.

Ensure tellers are following workflows, transactions are accurate and in compliance with established policies and procedures.

Supports branch management when there are changes to policies and procedures by ensuring the team understands the updates and can execute.

Perform daily vault balancing and oversee cash handling procedures, ensuring all discrepancies are promptly researched and resolved.

Supports branch management with monthly departmental audits to ensure compliance with internal controls, operational standards, and regulatory requirements.

Maintains an active teller drawer to assist customers as needed.

Identify cross-selling opportunities and refer customers to appropriate banking partners to support relationship growth and branch goals.

Resolve escalated customer concerns and effectively de-escalate complex situations in a professional and timely manner.

Assist with teller coaching and training to enhance performance, strengthen product knowledge, and maintain high service standards.

Monitors employee performance and provides ongoing feedback to branch management to support performance evaluations and address development opportunities.

Supports Branch Management with overall branch scheduling efforts, prepares and oversees teller schedules to ensure appropriate teller line coverage.

Supervisory Responsibility

Supervises the teller team.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 50 pounds at times.

May need to stand for long periods of time.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 6:00 p.m., Saturday 7:30 a.m. to 1:00 p.m.

Travel

Travel between branches may be required a few times a month.

Travel is limited, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience

Minimum 5 years of Teller experience

Minimum 1 year of Teller III or Teller Lead experience

High School education or equivalent

Demonstrated ability to coach and train employees

Ability to perform cash transactions accurately

Vault balancing experience

Demonstrated ability to solve problems

Strong attention to detail

Strong desire to cross-sell products and services

Excellent customer service skills

Effective verbal and written communication skills

Ability to work a flexible schedule including evening and weekends

Ability to work and multi-task in a fast-paced environment

Models positive and supportive behavior

Proficient Microsoft Office (Excel, Word, Outlook)

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.