Member Relations Attendant

Member Relations Attendant

Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.

This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.

The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution learning how each touchpoint contributes to member satisfaction, retention, and membership growth.

This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.

Core Purpose of the Role:

• Support the execution of exceptional member experiences
• Learn and assist in the operational rhythm of a private club
• Develop an understanding of hospitality-driven leadership
• Gain cross-departmental exposure to club functions
• Build foundational skills in event execution, service delivery, and member relations

Pay: $20/hr

Key Responsibilities:

• Member Experience Support:
• Assist in the execution of club events and member programming
• Support day-to-day hospitality touchpoints across dining, pool, and social spaces
• Observe and participate in service delivery with a focus on consistency and personalization
• Identify opportunities to enhance guest and member experience
• Event & Programming Operations:
• Assist with club event planning and execution
• Support setup, flow, and service coordination for member functions
• Participate in post-event review and operational feedback
• Pool & Seasonal Service Support:
• Engage in seasonal operations including poolside hospitality
• Support service standards in outdoor and casual environments
• Learn the importance of experience continuity across all club settings
• Operational Learning:
• Shadow leadership across departments including:
• Food & Beverage
• Events
• Membership Experience
• Club Programming
• Service Operations
• Assist with execution of service standards and operational processes
• Membership Awareness:
• Develop understanding of how hospitality impacts:
• Member satisfaction
• Retention
• Recruitment
• Learn how member experience supports membership sales and engagement
• Continuous Improvement:
• Participate in service evaluations and improvement initiatives
• Contribute ideas for enhancing member experience
• Support implementation of operational enhancements
• Learning & Development Focus:
• Private club service culture Event operations Member relationship management Cross-department collaboration Hospitality leadership fundamentals Experience-driven programming Operational excellence

Ideal Candidate:

• Passionate about hospitality and service excellence
• Interested in pursuing a career in club or hospitality leadership
• Strong interpersonal and communication skills
• Curious, proactive, and eager to learn
• Comfortable working in a dynamic, member-facing environment
• Professional and team-oriented

Hospitality, event, or service experience preferred but not required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.