Head of Operations & Revenue Growth - Healthcare

Head Of Operations

A growing healthcare clinic in the Phoenix Metropolitan Area is seeking a Head of Operations to lead day-to-day clinic performance and scale operations in support of continued growth. This role is ideal for a hands-on leader who thrives in a dynamic, patient-focused environment and is motivated to build efficient systems, develop high-performing teams, and deliver measurable outcomes.

You will oversee clinic operations, champion patient experience initiatives, and partner closely with leadership to strengthen performance across key business areas.

Key Responsibilities

• Oversee daily clinic operations to ensure consistently high standards of patient experience and service delivery
• Lead, coach, and develop clinic staff, establishing clear expectations and a culture of accountability
• Monitor and improve key performance metrics, including patient flow, retention, and overall clinic performance
• Identify operational inefficiencies and implement systems and processes to improve consistency and scalability
• Develop, document, and maintain standard operating procedures (SOPs)
• Partner with leadership on budgeting, financial performance, and growth initiatives
• Collaborate with marketing and referral partners to support patient acquisition and strengthen clinic visibility in the community
• Ensure effective use of systems and tools to streamline workflows and uphold a high standard of patient care at every touchpoint
• Maintain consistent on-site presence to support staff, uphold service standards, and ensure smooth day-to-day operations