IT Support Intern

About EdgeUno

EdgeUno is a US-based technology infrastructure company operating across Latin America, including Colombia, Brazil, Mexico, Argentina, Peru, and Ecuador, enabling digital businesses to scale with high performance and reliability. We provide connectivity, IP transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies, designing and operating our own infrastructure platform to ensure low latency, security, and operational resilience across the region.

About the Role

We are looking for an IT Support Intern to join our team on a part-time basis. This opportunity is designed for a university student in Information Systems, Computer Science, IT, Telecommunications, Networking, or a related field who wants to gain practical experience in a professional technology environment.

This role is focused on hands-on technical support and equipment logistics. The person in this position will help ensure that office technology, connectivity, and IT equipment are properly set up, organized, and running smoothly, while also supporting the physical handling and coordination of hardware, shipments, and equipment inventory.

What You'll Do

IT Support & Connectivity

• Provide basic onsite technical support for office equipment and day-to-day technology needs
• Assist with internet, Wi-Fi, network, and connectivity setup for meetings, executive sessions, and internal events
• Support meeting room readiness by checking screens, connections, power access, and internet availability before important meetings
• Troubleshoot basic hardware, connectivity, and office technology issues when needed
• Help prepare, organize, label, and maintain cables, adapters, devices, and related technical materials
• Help coordinate office visits, guest readiness, and small internal events, ensuring connectivity and technical requirements are prepared in advance

Equipment Logistics

• Receive, unpack, and organize incoming IT equipment and hardware shipments
• Handle physical equipment including boxes, devices, and hardware as needed, including moving and transporting items within the office
• Coordinate with the logistics team and vendors on equipment deliveries, pickups, and returns
• Label, organize, and maintain accurate inventory of IT equipment, technical supplies, and hardware
• Support the preparation and shipment of equipment when required
• Collaborate with internal stakeholders to ensure technical and operational equipment needs are resolved in a timely manner

Requirements

• Fluent in English (this is a must)
• Fluent in Spanish or Portuguese (this is a must)
• Currently pursuing a university degree in Information Systems, Computer Science, IT, Telecommunications, Networking, Cybersecurity or a related field
• Availability to work part-time onsite, Miami Office
• Basic understanding of computer hardware, peripherals, and office technology
• Basic knowledge of networking, internet connectivity, routers, access points, and cable management
• Proactive mindset, willingness to help, and ability to handle varied responsibilities including physical tasks
• Good communication skills and service-oriented attitude

Nice to Have

• Previous internship or hands-on experience in technical support, office IT, or networking
• Familiarity with meeting room setup, Wi-Fi troubleshooting, or structured cabling
• Experience with equipment inventory management or logistics coordination

What We Offer

• Paid internship with hands-on exposure to IT infrastructure and office technology operations
• Opportunity to grow into a broader IT or operations role based on performance
• Work in a fast-growing technology infrastructure company
• Collaborative, multicultural, and execution-focused environment
• Exposure to regional operations across a LATAM-focused business