IT Support Technician

Job#: 3052412 Job Description IT Support Technician Location Detroit, Michigan (Onsite) Role Overview The IT Technician is responsible for providing end-user support and ensuring the reliable operation of IT systems within a refining environment. This is a customer-facing role based in a busy office, focused on a walk-up support center delivering in-person IT assistance. The position involves working directly with personnel to resolve technology issues and requires comfort with a refinery setting, adhering to all site safety procedures. Key Responsibilities Provide in-person troubleshooting for laptops, desktops, mobile devices, peripherals, and common applications. Support Tech Café services, including consumable replacements and hardware swaps. Deliver clear and professional communication while resolving issues. Escalate and document complex issues as required. Install, maintain, and support field IT systems, including specialized laboratory PCs. Configure and manage Microsoft Windows operating systems. Perform software installations and updates. Contribute to the knowledge base and process improvement documentation. Required Qualifications Experience: A minimum of 3 years of IT support experience is required. Technical Skills Proficient in supporting Apple iOS and mobile devices. End-user hardware support for Dell and HP PCs. Familiarity with the Windows 11 operating system. Knowledge of the Office 365 Suite. Experience with application, networked printer, and network troubleshooting. Preferred Qualifications Experience with ServiceNow is preferred. Everforth Apex Benefits Overview Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Equal Opportunity and Diversity Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. #J-18808-Ljbffr