Customer Service Representative

Job Description

Job Description

Are you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity!

If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business.

Each teammate is a valued part of the repair process.  We support each team member with the training and technology needed to succeed.  This position is one of the most important! We are in the people business; we just happen to fix cars.

What’s in it for you ?

• Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)

• $50,000 employer-paid life insurance policy

• 401K plan with an employer match

• Employee Assistance Program includes confidential assistance in the following areas

• Counseling from relationships to stress and substance abuse

• Work/Life benefits, including personal, financial, and legal issues

• Self-Help benefits

• Peak performance coaching

• Lifestyle saving benefits for wellness, shopping, travel

• Personal development and training

• Heath savings account to assist with medical bills

• Paid time off to promote work-life balance, including

• 8 paid holidays, including Black Friday, and get your Birthday as a floating holiday!

• Growth opportunities within our company

The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations.

Job Requirements:

• Receptionist duties, light bookkeeping/accounting work

• Welcome visitors by greeting them

• Answer questions and refer customers to the appropriate person

• Schedule customer appointments

• Determine customer needs in a calm and professional manner

• Input customer information into computer software efficiently and accurately

• Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers' questions and/or concerns

• Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments

• Consistently check, sort, and forward e-mails

• Maintain a safe and clean reception area

• Create and manage both digital and hard copy filing systems for all insurance partners

• Perform other clerical work such as filing, photocopying, transcribing, faxing

• Take memos, maintain files, organize documents, etc.

• Accounting duties include accounts receivables, entering customer payments

• Manage inventory of office supplies and reorder when necessary

• Provide administrative support to the collision consultants and accountant

Skills, Qualifications & Requirements:

• Must be at least 18 years of age

• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment

• Proficiency in Microsoft Office Suite

• Professional attitude and appearance

• Trustworthy, high degree of integrity

• Excellent written and verbal communication skills

• Ability to be resourceful and proactive when issues arise

• Ability to remain calm under pressure

• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks

• Excellent customer service attitude

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.