Guest Experience Shift Lead

What you'll bring to the team

Guest Experience Shift Lead - LEGO® Discovery Center Washington, D.C.

Do you love creating unforgettable experiences and spreading smiles?
Join the team that brings LEGO® magic to life every day! As a Guest Experience Shift Lead , you'll help guide our awesome Guest Experience team to deliver world-class fun and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.!


If you're a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment - this is your next adventure!


This role requires flexibility, with a primary focus on weekends, holidays, and peak guest periods . Typical schedules will include a mix of weekday and weekend shifts, with hours ranging between morning, midday, and evening depending on business needs and school group demand.


What You'll Do

As a Guest Experience Shift Lead , you'll be the go-to leader on the floor , ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen!


Key Responsibilities

Lead & Inspire - Motivate and support team members to be guest-obsessed and deliver amazing service with a smile.

Keep Things Running Smoothly - Oversee daily operations, delegate tasks, and jump in to help wherever needed.

Safety First! - Ensure that all policies and safety standards are followed so guests and team members stay safe and happy.

Make Every Moment Count - Handle guest questions and issues with care and creativity to turn challenges into positive experiences.

Train & Develop - Help new and current team members grow through hands-on coaching, training, and development.

Support the Team - When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome!

Lead by Example - Jump into guest-facing roles when needed - showing how world-class service is done!

Qualifications & Experience

What You Bring to the Team

A fun, positive, and outgoing personality - you love connecting with people!
High school diploma or GED required.
At least 6 months of experience in attractions, hospitality, or customer service preferred.
Proven ability to multitask in a lively, fast-paced environment.
Excellent communication and teamwork skills.
Leadership qualities that inspire others to deliver their best - and have fun doing it!
Working Conditions

Flexible availability including mornings, evenings, weekends, and holidays.
Comfortable standing, walking, and moving around the attraction for long periods.
Work in a lively, colorful, and family-focused environment - with laughter as your soundtrack!
Why You'll Love It Here

At LEGO Discovery Center, fun is our specialty ! You'll join a team that believes in creativity, imagination, and teamwork. Every day you'll help guests make memories they'll treasure - and have a blast while doing it!

A playful, dynamic work environment
Opportunities for career growth and development
Discounts, perks, and awesome team events
The chance to make a real difference - one smile (and one brick) at a time!

Ready to lead the fun? Apply today and help us build unforgettable experiences - brick by brick!

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!


Pay Range

USD $18.00/Hr.