Front Desk Agent for luxury Hotel

Front Desk Concierge

Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience. The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierge’s demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer.

Responsibilities

• Communicating with guests Guest relations Teamwork Phone etiquette Receiving and presenting packages Handling guest concerns Departmental communication Greeting guests and responding to inquiries Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from guests Providing knowledge of hotel services and offerings Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions Safety and security procedures Follow CDC protocol Guest room key procedures Lost and found Emergency calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building safety information

Qualifications

• Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed