Customer Success Manager (Legal AI Solutions)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Legal AI Solutions) based in the United States. This role offers the opportunity to help legal professionals unlock the full potential of innovative AI-powered solutions through strategic customer partnerships. You will manage a portfolio of customers, guiding them through adoption, workflow transformation, and long-term success. The position combines customer strategy, relationship management, change enablement, and technology consulting within a rapidly evolving legal technology landscape. You will act as a trusted advisor to executives and legal teams, helping them achieve measurable business outcomes through AI-driven solutions. Working cross-functionally with Sales, Product, Marketing, and Support teams, you will influence product evolution while delivering exceptional customer experiences. This is an ideal opportunity for a customer-focused professional passionate about technology, innovation, and transforming the way legal work is performed. \n Accountabilities: Build and maintain strategic relationships with customers, serving as a trusted advisor who understands their goals, challenges, and desired business outcomes. Manage a portfolio of customers by proactively monitoring adoption, engagement, customer health, and opportunities for increased value. Develop and execute customer success plans that align solutions with customer objectives and measurable outcomes. Partner with customers to identify business challenges and design tailored AI-powered workflows that improve legal processes and productivity. Support organizational change initiatives by helping customers build executive sponsorship, identify internal champions, and encourage successful adoption across legal teams. Drive customer engagement through training coordination, adoption strategies, and proactive guidance throughout the customer lifecycle. Lead executive business reviews by presenting value delivered, sharing insights, and creating strategic roadmaps for continued success. Identify opportunities to improve retention, increase satisfaction, and support account growth through proactive customer engagement. Represent customer needs internally by sharing feedback and collaborating with Product, Engineering, Sales, and Support teams to influence future enhancements. Travel periodically to support customer relationships and business needs. Requirements: 5+ years of experience in Customer Success, consulting, account management, or a related customer-facing role, ideally within legal technology, SaaS, or enterprise software environments. Formal legal education (such as a JD) or substantial experience working with legal professionals, attorneys, or legal technology solutions. Strong understanding of customer success principles, including adoption strategy, retention, expansion, and value realization. Ability to build trusted relationships with senior executives and serve as a strategic advisor throughout the customer journey. Excellent communication and interpersonal skills, with the ability to translate complex technology concepts into clear business outcomes. Customer-focused mindset with strong problem-solving abilities and a proactive approach to identifying and resolving challenges. Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams to achieve shared objectives. Curiosity and enthusiasm for AI, emerging technologies, and the evolution of legal technology. Strong organizational skills with the ability to manage multiple customer relationships and priorities effectively. Ability and willingness to travel approximately once per month. Benefits: Competitive total compensation range of $93,100 – $172,900 USD, including base pay and target incentive opportunities depending on location, skills, and experience. Flexible remote work environment with the ability to work from anywhere for designated periods each year. Comprehensive healthcare benefits, including medical, dental, vision, disability, and life insurance programs. Competitive retirement savings plan with company matching. Generous paid time off, paid holidays, and company-wide mental health days. Parental leave and additional family support benefits. Tuition reimbursement and opportunities for continuous learning and professional development. Access to wellness programs, mental health resources, fitness support, and employee assistance programs. Flexible work policies designed to support personal and professional balance. Opportunities to contribute to meaningful technology initiatives that help transform professional services and improve access to trusted information. Inclusive workplace culture focused on collaboration, innovation, and employee growth. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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