Accounts Receivable Specialist

Job Description

Accounts Receivable Specialist

Wilmington, DE

Monday to Friday 8:00 am to 5:00 pm

Hybrid

As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So, join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes to your clients every time.

As a Global Accounts Receivable Specialist, you will be responsible for contacting business clients-including corporations, law firms, and other organizations-to secure payment of past-due invoices and support overall receivables performance. This role requires experience in business-to-business collections and the ability to manage customer interactions with professionalism and efficiency. Successful candidates are motivated self-starters who thrive in a team-oriented environment and demonstrate strong communication skills, effective time-management abilities, and a consistently positive, solutions-focused attitude.

Some of the things you will be doing:

• Providing exceptional customer service to both internal and external clients
• Applying effective problem-solving skills to resolve customer inquiries and issues
• Managing and responding to incoming customer inquiry calls
• Generating a required number of outbound calls to customers
• Entering and updating client information with accuracy and efficiency
• Documenting collection activities in a clear and compliant manner
• Preparing and sending client statements via email
• Educating customers on available services and account information
• Achieving assigned monthly performance targets

What technical skills, experience, and qualifications do you need?

• Proven experience delivering high-quality customer service in a fast-paced environment
• Excellent time-management with the ability to prioritize and meet deadlines
• Strong active-listening abilities and customer engagement skills
• Confident and professional phone communication
• Advanced problem-solving abilities
• Exceptional attention to detail and accuracy
• Tact and diplomacy when working with customers and colleagues
• Effective written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• B2B collections or law-firm experience preferred
• Strong interpersonal skills with the ability to work effectively across all levels of the organization.
• Self-motivated, proactive, and able to contribute positively within a team-oriented environment
• Demonstrates strong change management skills with the ability to support assigned projects from initiation to completion.

#Hybrid

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®


Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.


CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.


CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.


We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,


CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.


We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About the Team

At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.


CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.