ETF Servicing - Analyst

Job Description

We welcome you to join one of the world’s top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees’ personal and professional development. 

As an ETF Transfer Agent Analyst within JPMorganChase, you will play a crucial role in our fund servicing operations.  You will be responsible for the seamless intake, validation, and processing of creation and redemption orders for a diverse suite of Exchange Traded Funds (ETFs) across multiple clients. You will also apply your knowledge of fund servicing to ensure smooth operations, while also identifying opportunities for process improvements. Your emotional intelligence will help you build strong relationships and influence better outcomes. This role is an excellent opportunity to develop your skills and contribute to our team's success. 

Job responsibilities   

• Execute end-to-end processing of primary market creation and redemption orders from Authorized Participants (APs) via J.P. Morgan proprietary portals and industry platforms.
• Validate order instructions against fund documentation and operating procedures, including cut-off times, basket composition, and settlement instructions.
• Serve as the primary point of contact for APs, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks.
• Partner with Custody and Fund Accounting to ensure timely delivery/receipt of underlying securities and cash components to support settlement.
• Perform accurate reconciliations and exception management within tight market deadlines; escalate issues and risks appropriately.
• Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation/design-thinking approaches.
• Adhere to AML/KYC and applicable regulatory requirements (e.g., SEC, UCITS) and maintain strong operational risk and control discipline.
• Follow information security policies and cybersecurity best practices; identify and escalate suspicious activity or control gaps.

Required qualifications, capabilities, and skills    

 

• 1+ years of experience in fund servicing operations (or equivalent), executing routine transactions and supporting process improvements.
• Strong Excel skills; experience with clearing/settlement systems (e.g., NSCC/DTC, Euroclear) and/or Transfer Agency platforms.
• Demonstrated attention to detail with high-volume data entry and complex reconciliations under time pressure.
• Strong verbal and written communication skills, including the ability to handle high-pressure interactions with institutional clients.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.