Medical Front Desk Representative

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Overview

Join our dynamic healthcare team as a Medical Receptionist, where you will be the friendly face and organized voice that keeps our clinic running smoothly. This vital role combines administrative excellence with compassionate patient service, ensuring every patient feels welcomed and cared for from the moment they walk through our doors. You will handle a variety of front desk duties, coordinate appointments, manage medical records, and support clinical staff with efficient administrative processes. If you thrive in a fast-paced environment and are passionate about delivering exceptional healthcare experiences, this is the perfect opportunity for you to make a meaningful impact every day.

Responsibilities

Greet patients warmly and professionally, providing excellent customer service and guiding them through check-in and check-out procedures

Schedule appointments accurately using electronic health record (EHR) system Athena health

Verify insurance coverage and perform insurance eligibility and benefits verification to ensure smooth billing processes

Collect patient information, update medical records, and review documentation for accuracy and completeness

Manage multi-line phone systems with courteous phone etiquette, answering inquiries promptly and directing calls appropriately

Assist with medical billing tasks including coding (CPT, ICD), medical collection efforts, and documentation review

Maintain organized filing systems for medical records, lab results, and other health information management files in compliance with HIPAA regulations

Support clinical staff by preparing care plans, handling intake procedures, and coordinating patient flow.

Operate Microsoft Office programs medical practice management software.

Ensure compliance with HIPAA privacy standards by safeguarding patient information

Skills

Proven experience in medical office administration or as a Medical Receptionist in a healthcare setting.

Strong knowledge of EMR/EHR Athenahealth.

Familiarity with medical coding (CPT, ICD-9/10), insurance verification, Medicare procedures, and documentation review processes

Excellent communication skills with professional phone etiquette.

Proficiency in Microsoft Office Suite; typing speed of at least 70wpm for efficient data entry

Solid understanding of medical terminology, and health information management standards

Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment

Strong organizational skills with experience managing medical records, filing systems, and office workflows

Knowledge of HIPAA regulations to ensure patient confidentiality at all times

Previous medical office experience is mandatory.

Embark on a rewarding career where your organizational skills and compassionate service help improve patient experiences daily. We are committed to supporting your professional growth within a collaborative healthcare environment that values your contributions.

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person

Working Hours: 7:30am-5:15pm Monday through Friday