Director Information Technology Operations

Job Description

Job Description

The Director of Information Technology Operations is responsible for overseeing the companies IT Department. Clark Pacific strives to be a technology leader, and the Director develops strategy and plans to implement innovative solutions leveraging AI or other tools to advance technology. This role leads the IT team, oversees infrastructure, cybersecurity, business systems, support services, data integration, and technology projects that enable reliable operations and business growth. This position is a working manager role and is expected to both lead the team and directly participate in technical problem-solving, system administration, vendor coordination, project delivery, and user support escalation. The Director partners with business leaders and department managers to deliver practical, secure, and scalable technology solutions.

Competitive Salary Range: $180,000 - $225,000 depending on experience

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

• Exercise a high level of professionalism and confidentiality when working with staff, projects, and proprietary information.

Technology Operations & Team Leadership

• Manage IT operations across support, infrastructure, cybersecurity, business systems, integrations, and data tools to ensure reliable service delivery.
• Lead, coach, and develop IT team members while also serving as an escalation resource for complex technical, systems, and business application issues.
• Define and execute the approved technology roadmap, including infrastructure improvements, system upgrades, cybersecurity initiatives, business system enhancements, reporting improvements, automation, and AI-enabled capabilities.
• Work directly with business departments to understand operational needs, recommend practical technology solutions, and deliver improvements that increase reliability, efficiency, and user adoption.
• Maintain and improve cybersecurity practices, access controls, data protection, endpoint management, backup processes, and user awareness in coordination with company standards and outside partners.
• Support and evolve enterprise systems, integrations, reporting, and automation efforts to incorporate AI technology and improve data accuracy, operational visibility, and decision-making.
• Evaluate new technologies, tools, and vendors; make recommendations based on business value, security, cost, scalability, and support requirements.
• Collaborate with manufacturing, engineering, field operations, and corporate departments to deliver standardized technology solutions across company locations.

Vendor & Financial Management

• Manage technology vendors, service providers, and implementation partners to ensure timely delivery, issue resolution, and service quality.
• Support IT budget planning and manage assigned expenses, renewals, purchasing, licensing, and cost-control activities.
• Monitor vendor performance, service levels, support response, and contract compliance; escalate issues when needed.

Adoption, Change & Governance

• Lead technology adoption, training, communication, and change support for new or improved systems.
• Implement and maintain standards for applications, access control, cybersecurity, data quality, documentation, and responsible AI usage.
• Track service levels, project progress, system reliability, security risks, adoption, and user satisfaction; report status and risks to leadership as needed.

Key Interfaces

• Internal
  • IT team members
  • Department managers, senior managers, and directors
  • Operations, manufacturing, engineering, field, finance, HR, and corporate support teams
  • Senior leadership for status updates, budget input, escalation, and technology recommendations
• External
  • Software, hardware, telecom, security, and technology vendors
  • Implementation, consulting, managed service, and support partners

Key Metrics and Deliverables

• Reliable IT service delivery, timely issue resolution, and high user satisfaction.
• Successful execution of assigned technology roadmap initiatives, projects, system upgrades, and business system improvements.
• Improved cybersecurity controls, system reliability, access management, documentation, and operational resilience.
• Delivery of automation, reporting, data integration, and AI-enabled improvements that create measurable business value.
• Effective team performance, cross-training, documentation, vendor coordination, and business partnership.

Skills and Abilities

• Hands-on IT management experience, with the ability to lead people while directly solving technical, systems, support, and implementation issues.
• Enthusiastic about AI expansion and experience implementing AI tools for increased productivity.
• Strong business partnership skills, with the ability to understand operational needs and translate them into practical technology solutions.
• Sound financial judgment, with experience supporting budgets, managing vendors, controlling costs, and evaluating technology investments.
• Broad working knowledge of modern technology domains, including infrastructure, cloud services, networking, cybersecurity, enterprise systems, data, automation, and AI-enabled tools.
• Experience supporting enterprise software selection, configuration, integration, implementation, and lifecycle management.
• Proven ability to manage, coach, and develop IT staff; set priorities; balance workload; and hold team members accountable for service quality and project delivery.
• Ability to explain technical topics clearly to non-technical users, managers, and leadership.
• Strong risk management mindset, with the ability to balance security, usability, cost, innovation, and operational stability.
• Experience leading change, training, documentation, and adoption activities so technology improvements are used effectively.
• Ability to operate effectively in dynamic, multi-site environments, including collaboration with manufacturing, engineering, field, and operational teams.
• Commitment to Clark Pacific’s mission and values, fostering a culture of accountability, service, continuous improvement, and practical innovation.

Work Environment

• An in-person office environment is required, with regular engagement across office and plant locations to support operations, technology deployments, and business partnership.
• There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
• There will be periodic exposure to outside weather conditions, including extreme cold and extreme heat, wet and/or humid environments.

Physical Demands

• Frequent: Sitting at desk, utilizing computers and phones, and standing and walking.
• Occasional: Evening and weekend work to meet deadlines.
• Occasional: Business travel, approximately 15%, including travel to current and future company locations; bending, squatting, stooping, reaching, pushing, pulling, and lifting.

Experience and Education

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field required; equivalent experience may be considered. Advanced degree preferred but not required.
• Minimum 10 years of progressive information technology experience, including experience managing IT staff, vendors, systems, infrastructure, cybersecurity, support services, and business technology projects.
• Demonstrated success delivering technology improvements, AI tech enablement, business systems support, integrations, and operational technology initiatives in complex or multi-site organizations.
• Strongly preferred: Experience supporting technology operations in manufacturing, construction, engineering, or similarly complex operational environments.
• Proven ability to align technology work with business needs and deliver measurable improvements in reliability, efficiency, security, adoption, and scalability.
• Experience evaluating and implementing modern technologies, including cloud services, endpoint management, cybersecurity tools, reporting, automation, analytics, and AI-enabled capabilities.
• Experience managing technology vendors, software renewals, system implementations, licensing, support agreements, and lifecycle planning.
• Strong familiarity with the Microsoft technology ecosystem, including Microsoft 365, Teams, SharePoint, Intune, Entra ID, Power Platform, and enterprise business systems environments

Core Values

Determination: Meet challenges head on!
Innovation: Always look for better!
Well-Being: Seek the success, health and happiness of all!

Benefits:

• Competitive compensation, paid on a weekly basis.
• Health, Dental and Vision Insurance with the options of using Kaiser and VSP for vision!
• Medical FSA
• Dependent Care FSA
• Employer paid life insurance provided by Clark Pacific
• Voluntary ancillary benefits such as Critical Illness, Accident Insurance, and Whole Life Insurance.
• 401(k) matching 100% of the first 3%, then 50% of the next 2%.

Benefits subject to waiting period.