Business Operations Specialist

Business Operations Specialist

The Business Operations Specialist plays a central role in how the Zelis Implementation team operates, governs work, manages operational risk, and scales effectively. This role owns and improves the team's operational governance rhythms, reporting processes, ticket oversight, initiative tracking, and AI-enabled workflows that help leadership make informed decisions and keep the organization aligned around shared priorities.

The primary duty of this role is to evaluate operational data, assess risk across initiatives and systems, determine what requires escalation or leadership attention, and recommend practical improvements to strengthen team execution. Operating independently within established priorities, this person exercises judgment on what to act on, what to monitor, and what to bring to leadership without requiring step-by-step direction. This role requires independent judgment, cross-functional coordination, analytical thinking, and a continuous improvement mindset. Success comes from the ability to identify operational risk before it surfaces as a problem, distinguish meaningful signals from routine activity, and provide decision support to Implementation leadership in a fast-moving environment.

Key Responsibilities

• Operational Governance & Decision Support
• Product & IT Ticket Oversight
• Initiative Tracking & Team Enablement
• AI-Enabled Operations & Continuous Improvement
• Operational Continuity & Team Support

Education / Experience

• Bachelor's degree preferred; a focus in Business, Operations, Communications, Information Systems, or a related field is preferred.
• 35 years of experience in an operations, business operations, program support, implementation support, project coordination, or comparable role in a fast-paced professional services, technology, or healthcare environment.
• Demonstrated experience managing multiple concurrent workstreams with a high degree of organization, reliability, and independent follow-through.
• Experience interpreting operational data, identifying risks or trends, and making sound judgment calls about what to act on, what to track, and what to escalate.
• Strong written communication skills, with the ability to produce clear, professional-quality summaries, reports, status updates, and team-facing communications.
• Proficiency with tools such as Jira, Confluence, Smartsheet, SharePoint, and Microsoft Office.
• Hands-on experience using AI tools, such as Claude, ChatGPT, or similar technologies, to support work tasks; demonstrated comfort integrating AI into day-to-day operations is required.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io.