Part Time Receptionist

Job Description

Job Description

Part-Time Receptionist

American Auto LLC / Expo Auto Group

Painesville, Ohio

Position Type: Part-Time

Initial Training: One Week

Probationary Period: 60 Days

American Auto LLC and Expo Auto Group are looking for a friendly, dependable, and organized Part-Time Receptionist to join our growing dealership team.

As the first person many customers will speak with or see when contacting our dealerships, our receptionist plays an important role in creating a professional and welcoming experience.

This is more than simply answering the phone. We’re looking for someone who can greet customers, assist with basic administrative work, help keep the office organized, communicate with our team, and find productive things to work on during slower periods.

Automotive experience is not required . We are willing to train the right person.

What You’ll Do

Primary responsibilities include:

• Answer incoming dealership phone calls professionally
• Greet customers when they enter the dealership
• Determine what a customer needs and connect them with the appropriate team member
• Take accurate and detailed phone messages
• Respond to basic customer questions
• Assist customers waiting for sales, service, or management
• Help schedule appointments and customer follow-ups
• Make outbound customer follow-up calls when assigned
• Assist with basic data entry
• Scan and organize dealership documents
• Maintain organized electronic and physical files
• Assist with preparing basic paperwork
• Help maintain customer and vehicle records
• Monitor dealership email or incoming inquiries when assigned
• Assist with incoming leads and ensure they are directed to the appropriate employee
• Help maintain an organized and professional front-office area
• Assist management and administrative staff with daily office tasks
• Perform other reasonable administrative duties as needed

Customer Service

Our receptionist is often the first impression of American Auto and Expo Auto Group .

We expect every customer to be acknowledged and treated professionally, whether they’re purchasing a vehicle, asking a question, dropping something off, looking for an employee, or calling for information.

You should be comfortable speaking with different personalities and remaining calm and professional when a customer is frustrated.

If you don’t know the answer to a customer’s question, that’s okay.

We would rather you say, “Let me find out for you,” than provide incorrect information.

Phone Responsibilities

Professional phone communication is an important part of this position.

The receptionist will be expected to:

• Answer calls promptly when available
• Clearly identify the dealership
• Determine the reason for the call
• Transfer calls to the appropriate employee
• Take complete messages when someone is unavailable
• Record the caller’s name, phone number, and reason for calling
• Make sure important messages actually reach the appropriate employee
• Avoid giving information that has not been verified
• Maintain professionalism during difficult calls

Administrative Support

During periods when customer and phone traffic is slower, the receptionist will assist with administrative work.

This may include:

• Filing
• Scanning
• Data entry
• Organizing deal jackets
• Preparing folders
• Updating spreadsheets
• Checking records for missing information
• Organizing office supplies
• Assisting with customer follow-up
• Helping prepare dealership mail
• Assisting with basic inventory records
• Other administrative projects assigned by management

We don’t expect employees to pretend to be busy.

We do expect employees to remain productive while they are on the clock.

If the phones are quiet and there are no customers waiting, there will generally be administrative work available to complete.

What We’re Looking For

We’re looking for someone who is:

• Friendly and approachable
• Dependable
• Punctual
• Organized
• Professional
• Comfortable speaking on the phone
• Comfortable interacting with customers
• Able to communicate clearly
• Comfortable using computers
• Able to learn new software
• Able to follow written and verbal instructions
• Capable of working independently
• Detail-oriented
• Willing to learn
• Able to maintain confidentiality
• Comfortable working in a fast-changing small-business environment

You don’t need automotive experience to succeed in this position.

Experience in reception, customer service, retail, hospitality, banking, office administration, call centers, or similar customer-facing positions is helpful.

Computer Skills

Applicants should be comfortable with basic computer use, including:

• Email
• Internet browsers
• Basic spreadsheets
• Word processing
• Scanning documents
• Electronic filing
• Entering customer information
• Learning dealership software

Advanced computer skills are not required, but you should be comfortable learning new systems.

One-Week Initial Training

The selected candidate will receive an initial one-week training period covering:

• American Auto / Expo Auto Group operations
• Phone procedures
• Customer greeting procedures
• Staff responsibilities and call routing
• Basic dealership terminology
• Customer inquiry procedures
• Administrative workflow
• Document organization
• Computer systems
• Confidentiality and customer information
• Basic vehicle and inventory information
• When an issue should be referred to management

We don’t expect you to know the automotive business on your first day.

We do expect you to be willing to learn it.

60-Day Probationary Period

New employees will complete a 60-day probationary period .

During this period, management will evaluate:

• Attendance
• Punctuality
• Reliability
• Customer service
• Phone professionalism
• Communication
• Organization
• Productivity
• Accuracy
• Ability to follow instructions
• Ability to learn dealership procedures
• Initiative
• Professional appearance and conduct
• Ability to work independently
• Overall fit with our team

Successful completion of the probationary period does not guarantee a specific number of hours or continued employment.

Schedule

Part-Time

The schedule will be established based on dealership coverage and operational needs.

Dependable attendance is important because the receptionist serves as front-office coverage for our dealership operation.

Additional hours may become available as our operation grows and based on employee performance and dealership needs.

Why Work for American Auto / Expo Auto Group?

American Auto and Expo Auto Group are locally operated dealerships that are actively growing and improving our operation.

We’re a smaller team, which means your work actually matters and gets noticed.

This position is a good opportunity for someone who wants to gain experience in an office environment while learning about the automotive industry and dealership operations.

What We Offer

• Hands-on training — Automotive experience isn’t required. We’ll teach you our systems and processes.
• Opportunity to learn — You’ll gain experience with customer service, dealership administration, vehicle sales operations, financing processes, titles, inventory, and other areas of the business.
• Small-team environment — You’ll know the people you work with and work directly with dealership management.
• Opportunity for growth — As our operation grows, dependable employees may have opportunities for additional hours and responsibilities.
• Variety — Every day in a dealership is a little different.
• Your ideas matter — If you see a better way to organize something or improve a process, we’re willing to listen.
• Performance is recognized — Reliability, professionalism, initiative, and a willingness to learn matter to us.

We’re looking for someone who wants to come in, learn, contribute, and become a dependable part of our dealership team.

Job Details

Position: Receptionist

Company: American Auto LLC / Expo Auto Group

Location: Painesville, OH

Job Type: Part-Time

Initial Training: One Week

Probationary Period: 60 Days

Automotive Experience: Not Required

Customer Service Experience: Preferred

To Apply

Please submit your resume or a brief work history.

When applying, we’d like to know:

• Your previous customer-service or office experience
• Your general availability
• Your comfort level answering phones and working with customers
• Your computer experience
• Why you’re interested in the position

We’re willing to train someone who may not have dealership experience if they demonstrate reliability, professionalism, a positive attitude, and a willingness to learn.

American Auto LLC / Expo Auto Group

2761 N. Ridge Rd.

Painesville, OH 44077