Bilingual Patient Access Representative

Job Description

Job Description

The Greer Group is recruiting a Bilingual Patient Access Representative for our client in Raleigh.

This is a long-term temporary position through June 2027!

Position Overview:

We are seeking a dependable, customer-focused Patient Access Representative to support daily operations at a healthcare clinic. This role is responsible for assisting patients with scheduling, registration, incoming calls, and general administrative needs while helping ensure a positive patient experience and efficient clinic operations.

Responsibilities:

• Answer and direct incoming phone calls, assist with patient inquiries, and document triage calls in the Athena electronic health record system.
• Schedule and manage patient appointments by phone and in person.
• Greet patients and verify demographic, insurance, and other registration information.
• Complete patient registration paperwork, including financial agreements, income eligibility documentation, and required consent forms.
• Maintain accurate and confidential patient records in accordance with HIPAA requirements.
• Collect patient payments, issue receipts, and assist with cash balancing and self-pay account follow-up as needed.
• Coordinate with clinical staff, billing teams, and other departments to support patient flow and care coordination.
• Provide excellent customer service while addressing patient questions and helping resolve concerns.
• Perform additional administrative duties as assigned.

Qualifications:

• High school diploma and/or GED required.
• Bilingual English/Spanish communication skills strongly preferred.
• At least one year of related work experience; equivalent education and experience may be considered.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and ability to multitask.
• Professional customer service skills and the ability to work effectively with patients, coworkers, and external partners.
• Ability to handle confidential information appropriately.

Job Requirements:

• Must be proficient in Windows and Microsoft Office Suite.
• Prior customer service/patient access experience preferred.
• Must complete a background check.

\nCompany Description

The Greer Group has been connecting great people with great companies since 1986. We are a North Carolina-based, woman-owned staffing and recruiting company specializing in manufacturing and other career opportunities.

Our goal isn't simply to fill a job. We want to help you find an opportunity where you can succeed, grow, and build a career.

The Greer Group, Inc. is an Equal Opportunity Employer.

Company Description

The Greer Group has been connecting great people with great companies since 1986. We are a North Carolina-based, woman-owned staffing and recruiting company specializing in manufacturing and other career opportunities.\n\nOur goal isn't simply to fill a job. We want to help you find an opportunity where you can succeed, grow, and build a career.\n\nThe Greer Group, Inc. is an Equal Opportunity Employer.