Email Customer Service Reps

Customer Service Representative

This position is responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with each member. Resolve problems by clarifying customers' requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information. This role is 90% email customer service and 10% chat. This team will specifically supporting Canada.

Job Duties

Daily:

• Review support requests and clarify customer complaints.
• Determine cause of problems.
• Update customer accounts and records according to customer issues.
• Select and explain the best solutions to solve problems.
• Communicate with the team and others in the company to solve problems as needed.
• Expedite corrections or adjustments.
• Follow-up to ensure resolutions.

Periodic:

• Recognize, document and alert manager of trends.
• Recommend process improvements.
• Provide on-the-job training for new employees.
• Coordinate with merchant affiliate networks.
• Extend valued member bonuses in cases of Cash Back denials.
• Follow-up to ensure resolutions.

Minimum Requirements

Education:

High School Diploma or Equivalent required

Bachelor's Degree or Equivalent preferred

Experience:

2-3 years customer service experience preferred

Experience using customer relationship management (CRM) software preferable

Customer service experience in the high tech/internet industry preferred

Skills:

Working knowledge of computer systems, email programs, and internet navigation

Ability to respond to customer inquiries with a high degree of professionalism and accuracy

Excellent communication skills, both verbal and written

Proficient problem solving ability

Strong word processing and typing skills

Ability to organize and prioritize multiple tasks

Accuracy with language and numbers

Working knowledge of MS Word and Excel

Persistence, determination, and a firm but friendly manner

Skills:

Customer service, wpm, words per minute, retail, data entry, chat support, zendesk, Call center, Support, Customer service oriented

Additional Skills & Qualifications:

• High School Diploma/GED (resume)
• 1-3 years of customer service experience including chat or email (resume)
• Knowledge of internet stores/shopping (IOI)
• Ability to navigate the internet (IOI)
• Knowledge of technical/keyboard short cuts (CTRL + C; CTRL + V) (IOI)
• 50 WPM (typing test)

Nice to Have:

• 55+ WPM
• Bank or Teller Experience
• Data entry experience
• Any retail experience
• Any experience working for internet based company

Experience Level:

Entry Level

Job Type & Location:

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits:

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Aug 18, 2026.