Data and Systems Support Specialist

Data & Systems Support Specialist

Oxford Community Schools has existing partnerships with multiple K-12 schools throughout Michigan. The Oxford Virtual Solutions (OVS) team is seeking an individual to work as part of a team to support those partnerships by providing the highest level of customer service and by ensuring all the technology and platforms are set up and working properly.

Qualifications Education & Experience: Associate degree or higher in technology-related field or equivalent experience. Experience managing data across multiple online systems. Experience troubleshooting and supporting end users with technical issues. Has excellent written and verbal communication skills. Able to work a flexible schedule during peak times of the year. Can efficiently manage multiple projects and tasks to meet deadlines. Possess superior organization skills with high attention to detail. Capable of problem solving and working well independently. Exhibit professionalism and a positive attitude when working with others. Possess a sense of urgency around work product and deliverables. At ease learning new technology skills, programs, and instructional platforms. Ability to effectively identify, define, and respond to challenges and opportunities. Willingness to always provide exceptional internal and external customer service. An aptitude for various forms of technology. Preference will be given to candidates with experience in Google Admin Console management, Chromebook repair, Excel/Google Sheets, PowerSchool, and/or management enrollments in an LMS. Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

Essential Duties & Responsibilities: Manage online platforms (integrations, users, enrollments, courses, clean-up, etc.) Support count and subsequent audits by pulling data from PowerSchool and learning platforms Create sections and courses in PowerSchool, and register students Register Chromebooks in multiple G-Suite admin consoles, maintain configurations and management. Manage data and create reports for various platforms. Troubleshoot hardware problems and provide timely solutions. Investigate and resolve student, teacher, and mentor issues with online platforms and course content. Monitor the OVS help desk. Update and maintain OVS websites and school partner portals. Develop and implement processes to make the overall program more efficient. Maintain regular and predictable in-person attendance. Support the OCS vision and mission. Perform other duties as assigned.

Reports to: Shared Time Data & Operations Coordinator Salary Range: $51,189 - $64,485; commensurate with education and experience. Benefits: Oxford Community Schools provides company paid coverage for dental, vision, life insurance, long-term disability, employee assistance program, sick and vacation days. In addition, Oxford Community Schools offers comprehensive medical coverage or a cash in lieu benefit, health savings account, flexible spending plans, tax-sheltered annuity (TSA) plans and the Office of Retirement Services retirement plans. To Begin: July 2026