People Operations Specialist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)

Job Summary

The People Operations Specialist serves as a key member of the HR & Operations team, supporting both employees and event contractors throughout their engagement with the company. This role focuses on onboarding, benefits administration, employee relations, contractor workforce administration, compliance, HR systems management, performance support, and employee engagement initiatives. The ideal candidate is highly organized, detail-oriented, approachable, and capable of balancing administrative responsibilities with employee and contractor support. This position works closely with department managers, event leadership, and company executives to ensure a positive workforce experience across both retail operations and event staffing programs.

Key Responsibilities

Employee Lifecycle Management

• Coordinate and support employee onboarding and offboarding processes
• Facilitate new hire orientation and onboarding programs
• Maintain accurate employee records and documentation through HR platforms
• Support internal transfers, promotions, and organizational changes
• Assist with employee status changes and HR system updates
• Serve as a point of contact for contractor inquiries related to onboarding, documentation, payroll processes, and company policies.

Benefits Administration

• Serve as a primary point of contact for employee benefit inquiries
• Assist employees with benefit enrollment and eligibility questions
• Coordinate with benefit providers and brokers
• Support annual open enrollment processes
• Maintain benefits-related documentation and reporting

Employee Relations & Support

• Respond to employee questions regarding policies, procedures, and workplace concerns
• Assist managers with performance management documentation and processes
• Support investigations related to employee concerns when appropriate
• Help maintain a positive and professional workplace culture
• Partner with leadership to identify employee engagement opportunities

HR Compliance & Administration

• Manage employee data within HRIS and payroll systems
• Generate HR reports and workforce metrics
• Assist with payroll-related employee inquiries
• Monitor training completion and compliance requirements
• Support process improvement initiatives across HR operations

Recruiting & Talent Support

• Assist with job postings and candidate communications
• Coordinate interview scheduling and hiring logistics
• Support recruiting efforts during periods of growth
• Maintain applicant tracking records
• Help improve onboarding and candidate experience processes

Qualifications

Required

• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Experience handling confidential information professionally
• Proficiency with Microsoft Office Suite and Google Workspace
• Ability to work independently in a remote environment

Preferred

• Experience with ADP Workforce Now or similar HRIS platforms
• Experience supporting multi-location workforces
• Knowledge of employment law and HR compliance practices
• Experience with benefits administration
• SHRM-CP, PHR, or related certification
• Experience in retail, e-commerce, logistics, or event-based organizations

Success in This Role

• Successful candidates will:
• Build trust with employees and managers across the organization
• Improve efficiency within HR processes and systems
• Maintain high levels of accuracy and confidentiality
• Provide responsive and professional employee support
• Help create a positive employee experience throughout the organization

* In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise.

Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.

This is a remote position.