Director of Operations (Lakewood)

*Must be willing to travel to Lakewood, NJ. Only local applicants will be considered*

Position: Director of Operations

Role Overview

We're seeking a hands-on Director of Operations to lead Montium's property operations across New Jersey, Pennsylvania and Delaware. Reporting to the President, this role oversees regional leadership, property management, leasing, maintenance and the Operations Manager, and is accountable for the financial and resident outcomes of every community in the portfolio.

Core Responsibilities

• Lead day-to-day operations across the portfolio, setting clear standards for property management, leasing, maintenance and resident experience
• Manage, coach and hold accountable regional leaders and property managers, setting goals and running regular performance reviews
• Own property-level operating results, including occupancy, leasing velocity, renewals, delinquency, expense control and NOI
• Partner with Finance on annual property budgets, monthly variance reviews and corrective action plans
• Build and run an operating rhythm of KPI dashboards, weekly regional reviews and monthly business reviews with the President
• Standardize and document field processes, roles and governance so every property operates consistently
• Oversee collections and legal processes, including delinquency follow-up, payment plans and eviction filings, in line with NJ, PA and DE requirements
• Direct maintenance operations, including work-order response times, make-ready turns, preventive maintenance and capital project coordination
• Partner with Marketing and leasing teams on pricing, renewal strategy, lead conversion and the resident experience
• Ensure properties comply with landlord-tenant, fair housing, safety, habitability and local code requirements
• Manage key vendor relationships and contracts, driving service quality and cost discipline
• Support acquisitions and new property onboarding, including due diligence input, transition planning and integration into Montium's operating model
• Partner with HR on field staffing, hiring, training and career development
• Lead operational change initiatives from plan through adoption, tracking progress and keeping teams and leadership informed

Key Requirements & Skills

• 10+ years of multifamily property management experience, including 5+ years leading multi-site or regional operations
• Proven record of improving occupancy, collections and NOI across a portfolio
• Strong financial acumen, including budgeting, P&L management and variance analysis
• Working knowledge of landlord-tenant and fair housing law; NJ, PA and DE experience strongly preferred
• Experience building KPIs, standard operating procedures and accountability structures for field teams
• Proficiency with property management software such as Yardi, RealPage, AppFolio or Entrata, and with Excel
• Clear, direct communication and the ability to lead change with field teams and executives alike
• Willingness to travel regularly to properties across NJ, PA and DE
• Bachelor's degree in business, real estate or a related field preferred; CPM or equivalent credential a plus