IT Telecom Engineer

Reporting Information Reports to: Manager III Server Engineering Pay Grade: 505 Duty Days: 239 Salary: $80,476 - $96,960 FLSA Status: Exempt Position Purpose Oversees the day‑to‑day operations of the unified communications system including Voice Over IP (VoIP) phones and their components, cell phones, video endpoints, and Fax Over IP (FoIP) solutions. Acts as primary for overall vendor management, coordination, and communication. Serves as the subject matter expert and understands the capabilities and restrictions of unified communication systems. Acts as main point of contact for all telecommunications incidents, requests and maintenance. Manages various projects within the domain including migrations from legacy systems. Works on the operations of platforms that support the Fixed and Mobile Network Voice services. Supports projects to implement new voice platforms, applications, and related services. Implements and manages data communications, server functionality, and day‑to‑day operational readiness for the district's collaboration environment. Essential Job Functions Maintains a thorough understanding of internet workings including DNS, IP routing, VPNs, and more. Configures and sets up switches, routers, and collaboration hardware for communication connectivity. Designs, sets up, and configures complex environments for call routing and forwarding, video collaboration systems, reporting, and other related architectures. Implements new applications to support internal and external customers. Designs and maintains mediation and collection flows for voice networks. Designs and maintains provisioning flows for voice networks. Designs and maintains routing paradigms for voice calls. Configures translations and routing rules for voice calls. Supports softphone and video collaboration through documentation and internal end‑user training. Maintains a thorough understanding of Local Area Networking. Responds to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support. Administers systems and servers related to video collaboration and telephony communications to ensure availability of services to authorized users. Troubleshoots network hardware and software applications, telephones, and connected security systems to resolve operational issues and restore services. Creates and maintains documentation and diagrams of the District collaboration systems. Documents and responds to issue request assignments using District ticket system. Works with team to maintain and deploy Fax Over IP (FoIP) solutions. Works with various departments to maintain, implement, and improve quality of communication. Supervisory Responsibilities None. Personal Work Relationships All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals. Exhibits high professionalism, standards of conduct and work ethic. Demonstrates high quality customer service; builds rapport with the consumer. Demonstrates cultural competence in interactions with others; is respectful of co‑workers; communicates and acts as a team player; promotes teamwork. Responds and acts appropriately in confrontational situations. Other Duties As Assigned Performs all job‑related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required. Knowledge, Skills & Abilities Knowledge of all layers of the OSI Model. Knowledge of collaboration protocols such as H.323, SCCP, SIP, FoIP. Knowledge of telecommunications technologies and protocols. Knowledge of provisioning flows, mediation, and record collection. Skill in providing exceptional service to both internal and external customers. Skill in detecting and correcting issues related to orders received, purchase orders, work orders, and customer concerns. Skill in judgment and creativity in decision‑making; considering the relative costs and benefits of potential actions to choose the most appropriate one. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skill in interpersonal relationships, including using tact, patience, and courtesy. Skill in Cisco Unified Communication Manager configuration and infrastructure and associated ancillary products. Skill in Cisco Webex platform configuration and infrastructure. Skill in Cisco collaboration hardware. Skill in cloud video systems. Skill in preparing system documentation. Skill in networking through all layers of the OSI model. Skill in dealing with vendors/support agreements. Ability to utilize 3GPP 3rd, 4th and 5th generation architectures and Packet Cable 2.0 and above. Ability to organize and coordinate work, including maintaining attention to details and quality, and prioritize work while meeting multiple deadlines. Ability to communicate effectively, both orally and in writing, including principles of English and grammatical usage. Ability to work interactively with customers and vendors. Ability to exercise discretion regarding matters of a sensitive or confidential nature. Ability to facilitate and conduct group meetings. Ability to learn new software applications or web‑based tools and develop materials to deliver knowledge transfer to others. Ability to work in a team environment, to capitalize on team members' strengths, and to guide them toward achieving a common goal. Ability to prepare oral or written communications, such as presentations, reports, memoranda, letters, grant proposals, and other documents. Ability to self‑evaluate regarding performance and professional growth. Ability to establish and maintain cooperative working relationships with others contacted during work. Travel Requirements Travels to school district buildings and professional meetings as required. Physical & Mental Demands, Work Hazards Tools/Equipment Used: Standard office equipment, including computer and peripherals. Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting. Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching. Lifting: Occasional light lifting and carrying (less than 15 pounds). Environment: Works in an office setting; may require occasional irregular and/or prolonged hours. Attendance: Regular and punctual attendance at the worksite is required for this position. Mental Demands: Maintains emotional control under stress; works with frequent interruptions. Minimum Required Qualifications Education: (See approved combinations of Education & Experience below) Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required; Bachelor’s degree from accredited college or university in a related field preferred. Certification/License: Cisco Certified Network Associate (CCNA) certification preferred. Experience: 3–7 years’ IT experience supporting large, networked telephony/collaboration environments required. Approved Combinations HS/GED/TxCHSE – 7 years Associate's degree – 5 years Bachelor's degree – 3 years This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. #J-18808-Ljbffr Fort Worth ISD