Casual Customer Care Specialist I (Gov/Comm)

Job Summary This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. It coordinates with examinees and network providers to schedule employment-related examinations, interacts daily with other Acuity team members and provider network partners, and may include weekends and hybrid options depending on job duties. The role requires local presence in Cape Canaveral, Florida for in‑office work. Pay is $16.20 per hour. Duties and Responsibilities Coordinate with examinees and network providers to schedule employment-related examinations. Follow program‑specific protocols, processes, and policies. Use supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client. Work closely with the medical team, examinees, employers, and contracted facilities to ensure completion of the examination process. Contact examinees and facilities to schedule requested examinations. Contact providers regarding missing or incomplete examination results. File, scan, and retrieve exam results, including laboratory, medical, and final determinations. Consistently provide professional and gracious customer service. Process inbound and outbound phone calls, faxes, e‑mail, and mail. Handle routine customer inquiries, assess call escalation, and redirect calls to the appropriate manager as needed. Meet or exceed established standards for quality, customer service, productivity, and service level guidelines. Handle all medical and drug‑screen results in compliance with HIPAA standard practices. Perform other duties as assigned, participate in interdepartmental project groups or task forces, and assist other departments with routine administrative duties. Execute all duties in a safe manner according to corporate safety policy, OSHA VPP, ISO, JCAHO, AAAHC, and other regulated standards; support safety meetings and training. Qualifications High School Diploma or equivalent. Customer‑service experience. Ability to work a flexible schedule. Computer proficiency in Microsoft Office Suite, Adobe Acrobat, database software, and ability to toggle between multiple platforms. High level of organization and detail orientation. Dependability. Good written and oral communication skills. Must pass a background check and drug screen. Preferred Qualifications One year of office experience. Experience with medical terminology. Call center experience. Physical Requirements and Work Conditions Work is normally performed in a typical interior/office environment. It involves sitting and standing for prolonged periods, may require bending and lifting up to 15 lbs. EEO Statement Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status. For OFCCP compliance, the taxable entity associated with this job posting is: Acuity‑CHS, LLC. #J-18808-Ljbffr