Airport Customer Experience Leader

American Airlines

American Airlines is seeking a Customer Service Manager for the Control Center in Miami, FL. This role leads the front-line team to deliver safe, reliable operations and elevated customer service, while ensuring compliance with FAA and local regulations. Responsibilities include coaching staff, optimizing performance, and fostering a respectful, collaborative work environment. Strong communication and leadership are essential to manage rotating shifts, weekends, and holidays. #J-18808-Ljbffr

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Vacancy posted 2 days ago

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