General Manager-203100

ESA Management, LLC

Job Description
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
65000

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the General Manager-203100 in Richmond, VA vacancy

General Manager-203100
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid... ...of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest...
Suggested
Weekly pay
Minimum wage
Temporary work
Local area
Flexible hours
Central Park Commons
Richmond, VA
1 day ago
Regional General Manager - Vaccines Southeast
$232.5k - $387.5k
Job Title: Regional General Manager - Vaccines SoutheastLocation: Morristown, NJAbout the JobThe Regional General Manager - Vaccines Southeast reports to the Head of Sales and leads a team of Area Business Managers (ABMs) and Area Business Directors (ABDs). This leader...
Suggested
Full time
Local area
Remote work
Home office
Night shift
Sanofi
Richmond, VA
1 day ago
Assistant General Manager
$50k - $55k
...Assistant General Manager Hot Job Richmond, VA 23294 Overview Salary Range $50,000.00 - $55,000.00 Salary Level Management Position Type Full Time Education Level Not Specified Travel Percentage None Category Hospitality - Hotel Description Assistant...
Suggested
Full time
Flexible hours
Afternoon shift
Shamin Hotels
Richmond, VA
5 days ago
Assistant General Manager
...Assistant General ManagerSchulte Companies is seeking a dynamic, service-oriented Assistant General Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic...
Suggested
Daily paid
For contractors
Work at office
Immediate start
Flexible hours
Schulte
Richmond, VA
5 days ago
Assistant General Manager
$45k - $55k
...Management PositionTo be considered for an interview, please complete this survey in addition to your application.Benefits Offered | Wage InformationPaid Time Off!Quarterly Bonus Program!Health, Vision, Dental, and Disability Insurance!401(k) matching program for eligible...
Suggested
Full time
Casual work
Flexible hours
Shift work
Weekend work
Day shift
Afternoon shift
Early shift
Taziki's Cafe
Richmond, VA
13 hours ago
Assistant General Manager
...Assistant General Manager As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching, and recognizing...
Hourly pay
Night shift
Taco Bell
Richmond, VA
15 hours ago
ASSISTANT GENERAL MANAGER
...Assistant General Manager Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence...
Full time
Temporary work
Local area
Shamin Hotels
Richmond, VA
2 days ago
ASSISTANT GENERAL MANAGER
...ASSISTANT MANAGER Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We’ve been in the burger business for over 55 years so we know a little bit about success. We’re all about finding talented folks and giving them...
Temporary work
Flexible hours
Night shift
Carrols Restaurant Group, Inc.
Richmond, VA
3 days ago
Assistant General Manager
...Assistant General Manager At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit...
Hourly pay
Local area
Shift work
Night shift
Weekend work
CAVA-White Oak Village
Richmond, VA
5 days ago
Assistant General Manager
...Overview Excellent opportunity for an Assistant General Manager! If you’re someone who loves to have fun at work and thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability and job training...
Work at office
Campus Apartments
Richmond, VA
3 days ago
Assistant General Manager
...Description: Assistant General Manager Job Description General Description: The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of restaurant operations, ensuring an excellent guest experience, managing team...
Full time
Part time
For contractors
Internship
Seasonal work
Local area
Flexible hours
Shift work
Afternoon shift
Ugly Dumpling
Richmond, VA
1 day ago
Assistant General Manager
...Assistant General Manager – Richmond, VAA leading hospitality group is seeking an assistant general manager to help deliver outstanding guest experiences and team development within a popular dessert-focused environment. This is an opportunity to join a supportive team...
Hourly pay
Flexible hours
Shift work
New Day Executive Search
Richmond, VA
13 hours ago
General Manager for New Custom Homebuilder - Richmond VA
$125k - $140k
Job DescriptionA National leader in the custom home building industry, is looking for a General Operations Manager in Richmond, VA (Petersburg)The ideal candidate must possess a strong knowledge of custom residential construction, familiar with production building (multiple...
Work at office
Local area
iLocatum Recruiting
Richmond, VA
4 days ago
General Manager
...our rich legacy that started back in 1874.Join us as aGeneral Manager Your main responsibilitiesThe Branch Manager will be responsible... ...modernization sales, field operations, customer satisfaction, and general business management. The position will have full ownership of...
Contract work
Schindler
Richmond, VA
3 days ago
Assistant General Manager
...Assistant General Manager – Richmond, VA A leading hospitality group is seeking an assistant general manager to help deliver outstanding guest experiences and team development within a popular dessert-focused environment. This is an opportunity to join a supportive...
Hourly pay
Flexible hours
Shift work
New Day Executive Search
Richmond, VA
1 day ago
Assistant General Manager
$40k - $48k
...dynamic environment and love connecting with people, we'd love to have you on our team. Job Description: The Assistant General Manager is responsible for assisting the General Manager in day-to-day operations of the club to ensure members and prospects receive...
Full time
Bank staff
Crunch Fitness
Richmond, VA
4 days ago
District General Manager
$110k
...Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a District General Manager! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what...
Temporary work
Flexible hours
Vector Security
Richmond, VA
1 day ago
Assistant General Manager
$24.5 - $33 per hour
...Store 8615 - Richmond, VA 23060 Full time JR121115 As an Assistant General Manager (AGM) , you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and profitability to leading...
Hourly pay
Full time
Local area
Flexible hours
Shift work
Wawa
Richmond, VA
2 days ago
Restaurant General Manager
$60k - $65k
...The General Manager leads all aspects of restaurant operations, ensuring excellence in quality, service, sales, and profitability. This role develops and mentors the management team, drives local growth, and safeguards operational standards, directly impacting both team...
Local area
MissionHires
Richmond, VA
4 days ago
Restaurant General Manager
$75k - $85k
...Restaurant General Manager Richmond, VA | Established QSR | $75,000-$85,000 + Bonus & Benefits The Opportunity This isn't a turnaround. It's a strong operation looking for its next leader. We're hiring an experienced Restaurant General...
Hourly pay
Casual work
Immediate start
Shift work
Gecko Hospitality
Richmond, VA
2 days ago
Restaurant General Manager
...Operations Leader to oversee daily operations, staff performance, and guest experience. This role communicates with on-duty Associates and Managers to drive service quality, cleanliness, and timely financial and operational deadlines. You will monitor profitability, identify...
Capital Ale House
Richmond, VA
1 day ago
Restaurant General Manager
$12k
...MissionHires is seeking a General Manager in Richmond, Virginia, to lead all aspects of restaurant operations, ensuring excellence in quality, service, and profitability. This role involves mentoring management, driving local growth, and maintaining operational standards...
Local area
MissionHires
Richmond, VA
4 days ago
KFC Assistant General Manager
...Assistant General Manager If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you...
Shift work
Night shift
KFC
Richmond, VA
4 days ago
Assistant General Manager - Midlo / Tri-Cities / Chesterfield Areas
$43k
...Money you are worth as you learn to run your own Restaurant. Our Assistant Managers learn valuable skills by converting their prior Associate roles into Management Lead careers. Our General Managers become Owner/Operators for their own local restaurant! Requirements...
Full time
Part time
Local area
Flexible hours
Night shift
Weekend work
Day shift
Papa John's
Richmond, VA
more than 2 months ago
General Manager- Greater Richmond Area
$90k
...Zaxby's - Greater Richmond Area General Manager Opportunity! $ 90 K Do you thrive in a dynamic environment where teamwork and enthusiasm are key? Are you ready to lead a talented team while providing excellent service? If so, we want you to be a part of our family...
Full time
Casual work
Flexible hours
Night shift
Zaxby's
Richmond, VA
a month ago
General Manager
$60k - $65k
...General Manager Are you a people-first restaurant leader looking to take the next step in your General Manager career? We are seeking a growth-minded, hands-on General Manager to lead a high-volume quick service restaurant. This role is ideal for a leader who thrives...
Shift work
New Day Executive Search
Richmond, VA
1 day ago
General Manager
$72k - $87.1k
...for our Associates - driven by our vision to inspire people through golf and tennis. Position Summary The General Manager (GM) is responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance...
Work at office
Immediate start
Flexible hours
Night shift
Weekend work
PGA TOUR Superstore
Richmond, VA
2 days ago
General Manager
...General Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! The Restaurant...
Temporary work
Immediate start
Shift work
Long John Silver's
Richmond, VA
2 days ago
General Manager
$58.77k
...future with college tuition assistance, valuable job training, and retirement benefits.Let's talk. Make your move.Requirements:The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer...
Flexible hours
Shift work
McDonald's
Richmond, VA
3 days ago
General Manager
...by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication....
Pizza Hut
Richmond, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager-203100. Be the first to apply!