Senior Customer Success Manager, Hybrid, Technology and Digital, FT, 08A-4:30P
Baptist Health
Senior Customer Success Manager
The Senior Customer Success Manager (CSM) is a strategic business partner who aligns technology initiatives with organizational priorities to deliver measurable business, clinical, and operational outcomes. Serving as the primary liaison between business stakeholders and Technology & Digital (T&D), this role drives executive engagement, portfolio alignment, governance, adoption, and value realization across enterprise initiatives. The Senior CSM supports organizational growth, Digital Transformation, AI enablement, and innovation by translating business needs into actionable technology strategies. This hybrid role includes virtual work and on-site engagement based on business need. Why This Role Matters This role strengthens the connection between technology strategy and operational execution, helping leaders prioritize demand, accelerate adoption, and realize value from investments that improve service delivery, efficiency, and stakeholder experience.
Baptist HealthVacancy posted 4 days ago
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