Operations Associate

Supporting billing and revenue cycle operations, the full-time Operations Associate will manage patient billing inquiries, work claims with cross-functional teams, and optimize processes in a fully remote environment. Key responsibilities: Manage patient-facing and internal billing questions, including resolving denials and processing insurance coverage verifications Work claims end-to-end with cross-functional stakeholders to ensure a smooth billing experience for patients and providers Support efforts to streamline existing processes by suggesting automation, optimizing workflows, and maintaining reliable execution Required qualifications: 2+ years of experience in an operations role, preferably in revenue cycle, medical billing, or healthcare Strong organizational skills with a detail-oriented approach and ability to follow through on tasks Proficient in patient-first communication, with the ability to de-escalate billing concerns professionally Eager to leverage technology and automation, with a passion for using AI to enhance billing processes Medical coding background (CPC/CCS credentialed) is a plus