Customer Service Coordinator (Hybrid)

Customer Service Coordinator
Pay: $19.05/HR
• Position Type: Hybrid work model
• Work Location: Corning, NY
• Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Duration:9 months

Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Qualifications
Education and Experience:
o 2-year associate's degree or work experience equivalent preferred
o Customer service or call center experience preferred

Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers' expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills

Experience:
o Preferred: Previous experience in a call center, customer service, or administrative support role.

Adaptability:
o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

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