Employee Relations Manager

We are currently seeking an Employee Relations & Compliance (ER&C) Manager to be a part of our ER&C organization.. This role will provide region-specific support in the following areas: internal investigations, compliance, performance management, organizational changes, alternative dispute resolution (ADR), training, and data analytics. This role will collaborate closely with the People Business Partners (PBP’s), Legal, Ethics & Compliance, and Audit teams to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.

What you’ll be doing

• Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
• Conduct prompt and thorough investigations into sensitive employee relations issues, including discrimination, harassment, and retaliation concerns, and make objective recommendations based on findings.
• Establish and support a regionally specific formal performance management process in partnership with leaders and regional PBPs to ensure alignment with core values and compliance with local law.
• Thoroughly document investigative and performance management efforts internally using case management systems.
• Participate in the development, management, deployment, and facilitation of ER-related training.
• Partner with team members throughout the People & Places organization to communicate and educate on policies, procedures, and compliance.
• Ensure regional compliance needs are effectively prioritized, roadmapped, and addressed - including policy requirements, employee contract changes, government reporting, right-to-work, leaves, accommodations, timetracking, and other miscellaneous compliance requirements.Foster effective partnerships with business leaders, Employment Legal, Ethics & Compliance, Internal Audit, People Analytics, (Learning and Development), BT, and Security.
• Coach PBP’s and leaders on how to appropriately manage and resolve complex ER issues including performance management and interpersonal issues.
• Support leaders and PBPs with position elimination matters, providing recommendations and guidance in line with established guidelines, and supporting consultations and other related matters.
• Assist PBPs and business leaders with understanding ER&C case data, trends and insights in the investigative and performance management spheres.

What you’ll bring to the role

• Strong ability to manage a high volume of complex work including a variety of investigations, performance management cases, and compliance related project work
• Ability to navigate ambiguity within a fast moving and changing environment
• Project management experience or experience as a key project contributor
• Ability and willingness to support work in a variety of time zones and regions as needed
• Demonstrated ability to work effectively in a team environment, collaborate cross-functionally, and influence cross-functional partners and business leaders
• Strong interpersonal skills, as demonstrated by strong written and oral communication, and high emotional intelligence
• Remains respectful and empathetic when confronted with difficult and uncomfortable employment situations
• Able to handle confidential information in a mature and professional manner
• Ability to work autonomously within the framework of existing policies, procedures, and guidelines.
• Ability to use independent judgment, reasoning and analysis, problem-solving skills and creativity in helping the business solve complex problems
• Ability to drive and support change as processes evolve

Basic Qualifications:

• Bachelor’s degree
• Minimum 5+ years of relevant employee relations experience, focused on ER investigations, employment legal, performance management, compliance, and/or other applicable HR experiences
• Solid understanding of governmental regulations and employment requirements
• Comfortable working with any level of employee or manager; able to read a situation and navigate complexity and ambiguity
• Demonstrated sound judgment and experience assessing and mitigating risk
• Experience with data analytics in support of organizational health

Preferred Qualifications:

• Working experience with ServiceNow, Workday, and Google Workspace