Senior Employee Relations Manager

About Airbnb Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Overview The Employee Relations team operates as a Center of Excellence within Airbnb's People team. ER professionals are strategic partners who build frameworks, guidelines, and operating principles to uphold Airbnb's culture at scale. This role shapes how the organization navigates complex workplace matters with consistency, fairness, and integrity. You will partner across HR, Legal, and business leadership to drive sound decision‑making rooted in trust, mutual respect, and accountability. Success is measured by the quality of outcomes and the strength of the practices we embed, not by cases closed. Responsibilities Strategic Planning & Leadership – Implement the Employee Relations (ER) framework for client groups, continuously improve ER practices, promote ER best practices through a comprehensive communications strategy, revise HR policies to ensure compliance and enhance company culture, assess employment risk with HR and Legal. Case Management – Lead employee issues, complaints, and complex investigations across functions and regions; ensure fair, consistent, transparent handling in line with Airbnb culture and local laws; counsel HR and business leaders; review training offerings; advise on complex disciplinary matters. ER Consulting – Develop, socialize, and rollout ER processes, strategies, guidelines, and operating procedures; influence leaders through coaching and technical expertise; drive ER efforts that support HR and business initiatives; conduct training; maintain an organized case‑management system; run analytics, produce dashboards, and recommend data‑driven improvements. Expertise / Qualifications 15+ years of Employee Relations/Human Resources managing complex global investigations. Superior written, oral communication skills and strong analytical skills. Ability to maintain composure, remain positive, collaborative, and objective under pressure. Proven track record of positively influencing leaders, teams, and stakeholders. Coach, mentor, and partner with stakeholders at varying levels of seniority. Expert knowledge of ER, labor relations, training, conflict resolution, and leading complex global investigations, including at the executive level. Direct experience supporting international ER matters. Deep understanding of FMLA, EEO laws, ADA, and other employment‑related state and federal laws & regulations. Comfortable leveraging generative AI tools such as Claude, Gemini, etc., to accelerate daily tasks. Experienced decision maker who uses sound reasoning and judgment. Discrete and able to maintain confidentiality. Self‑motivated with an enhanced ability to prioritize and plan in a fast‑paced, high‑growth environment. Juris Doctor (J.D.) degree preferred. Some travel may be required. Location This position is US – Remote Eligible. It may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. The list of excluded states is continuously evolving; please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you of your eligible states. Compensation Pay Range: $196,000 – $245,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. How We'll Take Care of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. #J-18808-Ljbffr Certexamdb