Automotive Warranty Quality Analyst

Role summary / purpose

Mopar Warranty Quality Analyst - Candidate must be a creative problem solver, proactive and steadfast in the identification and resolution of quality issues and improving Vehicle Warranty. The selected individual will have experience in automotive and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape. The candidate must be high-energy, hands-on individual with strength of convictions -- a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others.

Key responsibilities

Person will be responsible for quality monitoring activities in collaboration with Suppliers, Quality, Engineering & Technical Service Operations with a focus on:

• Field failure data analysis and warranty reduction/warranty recovery
• Assessment of production part changes and the subsequent impact on service parts
• Recommendation and implementation of process improvements at supplier remanufacturing locations
• Manage & resolve product launch quality issues and manage continuous improvement activities for a given Commodity or Vehicle systems
• Monitor customer product quality levels, including field diagnostic issues, with a focus on improvement through corrective action and product enhancements
• Plan, prioritize, set goals and manage multiple projects in a technical and business environment
• Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
• Develop relationships and work closely with the various internal Engineering Organizations to ensure transfer of product knowledge within the appropriate service organizations
• Participate in technical discussion and collaborate with the cross-functioning teams such as product design, quality, service operations, purchasing, inventory control and program management
• Preparation of monthly data reporting metrices/KPIs/scorecards

Requirements - education & experience

• Bachelors degree in engineering from an ABET accredited university or equivalent work experience
• Minimum of 5+ years of product or quality Engineering experience
• Strong technical knowledge of the design and manufacture of Automotive Systems/Components
• Knowledge of dealer diagnostics and repair procedures
• Ability to travel domestically

Required skills

• Proficient in Microsoft Software: Word, Excel and PowerPoint
• Proficient in Data Analytics: Preparing raw data into meaningful conclusions

Nice-to-have / preferred skills

• In depth knowledge of troubleshooting automotive systems & components
• Manufacturing, design release and/or supplier quality experience
• Ability to prioritize current issues, resolve them in a timely manner and effectively communicate resolution to internal teams and customers
• Excellent analytic and problem-solving skills
• Strong background in powertrain assemblies such as engines, transmissions and drivelines
• Proficient in warranty operations systems
• Knowledge of warrant part analysis inspection
• Knowledge of warranty supplier recovery negotiations

Employment details - type, location, hours

This position is on site - 5 days a week

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting View email address on aplitrak.com or fill out this form to request accommodations.