MSP Help Desk/Service Desk Support - L2
Axxys Technologies
Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success. Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you. Responsibilities Provide technical support to our clients through phone, email, and remote support tools. Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system. Install, configure, and maintain software, hardware, and peripherals as required. Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues. Monitor systems and alert clients of potential issues or outages. Escalate complex issues to senior engineers as required. Provide timely updates to clients regarding ticket status and resolution. Minimum Requirements At least 2 years of experience in a help desk or service desk support role. Good understanding of Windows Server Administration and Active Directory. Strong knowledge of IT security principles and best practices. Familiarity with desktop platforms, including Windows, iOS, and Android. Experience with G-Suite and Office 365. Good understanding of network topologies, protocols, and architecture. Experience with ITSM tools, such as Kaseya/ConnectWise. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Retirement Plan (401k, IRA) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development #J-18808-Ljbffr Axxys Technologies
- Axxys Technologies, Inc. is seeking an MSP Help Desk/Service Desk Support - L2 to provide top-notch technical support to clients. This role involves troubleshooting various IT issues, collaborating with clients, and ensuring effective resolution of problems. Candidates...Suggested
- ...Overview The Senior Technical Support Engineer serves as a technical escalation resource for the Service Desk while continuing to provide... ...is designed for an experienced MSP professional who enjoys... ...Company Description At Isogent, we help small and mid-sized businesses...Suggested
Isogent Partners LLC.
Plano, TX11 days ago $30k - $40k
A digital engineering solutions company is seeking a Help Desk Support Specialist to provide L2 technical support for end users in Windows and macOS environments. The role requires 2+ years of relevant experience and strong troubleshooting skills. This full-time position...SuggestedFull time- Wipro Technologies is seeking an MFT Support Engineer responsible for providing L2/L3 production support for MFT platforms and managing file transfer workflows. The role involves troubleshooting various connectivity and certificate issues, alongside a strong emphasis on...Suggested
- The 20 MSP in Plano, Texas is seeking a Bilingual IT Support Desk Technician to provide nationwide technical support for various client needs. The ideal candidate will have a solid understanding of business technology and be comfortable interacting with customers in Spanish...SuggestedWork at office
$30k - $40k
...Opportunities About Ascendion Ascendion is a full-service digital engineering solutions company. We make and... ...best at Ascendion. *** About the Role *** Job Title: Help Desk Support Specialist Key Responsibilities: Provide L2 technical support for end users across Windows...Full timeTemporary workAscendion
Plano, TX3 days ago- ...everywhere. We are seeking to fill the Support Specialist role, a support and... ...function, providing exceptional customer service and technical help for our loyal customers and to contribute... ...understanding of TCP/IP, routing protocols, L2/L3 switching. Experience with...Work at office
Fortinet
Frisco, TX1 day ago - IT Support Desk Technician - Bilingual (Spanish) The 20 is looking for a hard-working, spanish-... ...professional experience 1+ year of professional help desk experience High attention to detail... ...needs Occasional need to lift and/or move up to 30 pounds #J-18808-Ljbffr The 20 MSPWork at officeRemote work
- ...Job Description Job Description Support Technician – Managed Service Provider (MSP) Location: Richardson, TX (Serving DFW Metroplex) Employment Type... ...Experience in any of these areas are a plus: - Help Desk - Service Desk - Tech Support - Desktop Support -...Full timeWork at officeRemote work
Viyu Network Solutions
Richardson, TX19 days ago - Doyon, Limited is seeking a Technical Support Analyst in Plano, Texas to provide technical support and troubleshoot various IT-related... ...issues. The ideal candidate will have 2+ years of experience in a help desk environment and be knowledgeable in Microsoft Office 365 and...Work at office
$7.25 - $12.75 per hour
...including medical, dental, vision, 401K, FREE GAMES and more.Gaming Support Techs or Midway Techs are responsible for the repair and... ...suggests alternative courses of action.Provides timely and accurate service while managing wait times and communicating information as...Local areaImmediate startFlexible hoursShift workNight shiftWeekend workDave
Frisco, TX1 day ago- ...Doyon Drilling, Inc is seeking a Technical Support Analyst to provide initial technical... ...ensuring client satisfaction through effective service. Candidates should have at least a high... ...of relevant experience in a technical help desk environment. The Technical Support...Work at officeLocal area
$25 - $27 per hour
...solutions. We are looking for a Technical Support Specialist II who possesses strong... ...protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and... ...Meet Must-have skills Linux, Networking, Help Desk Support Good-to-have Skills On‑call Support...Permanent employmentContract workRemote workWeekday workWeekday AI (YC W21)
Allen, TX3 days ago- ...Overview The Technical Support Specialist is a key member of our User Experience (UX) team... ...exempt position is responsible for providing desk-side hardware and software support, video... ...must possess outstanding customer service abilities. Excellent written and verbal communication...Remote workWeekend work
Haynes and Boone
Plano, TX4 days ago - ...At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers... ...write in English and Portuguese. Candidate must have IT Technical Support experience with PC, Desktop, Mobile devices Additional...
Direct Staffing Inc
Plano, TX3 days ago - ...Help Desk & Security Support Technician (Night Shift) Plano, United States | Posted on 03/04/2026 The Help Desk & Security Support Technician (Overnight... ...desk requests and security incidents to ensure continuous service coverage. The position is critical to maintaining 24/7...Shift workNight shift
Yesnovo
Plano, TX4 days ago - ...and technically skilled Tier 1 Support Desk Analyst to join our IT team.... ...support interactions in the help desk ticketing system with clear... ...professionalism and customer service in all interactions. Follow... ...Prior experience working for an MSP. Work Environment:...Remote work
NetworkElites
Carrollton, TX7 days ago - ...About the Role: The IT Help Desk Support I technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing... ...operations across hardware, software, network, and cloud services. This person also mentors junior technicians, contributes to...Work at officeRemote work
Dormont Manufacturing Company
Plano, TX2 days ago - ...JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications... ...position will need to deliver Client service within specified service levels. Typically... ...years of relevant experience in a technical help desk environment preferred Certifications are...For contractorsWork at officeLocal area
Arctic Information Technology
Plano, TX15 hours ago - ...yr - $22.00/yr Direct message the job poster from Insight Global Job Requirements 2+ Years PC Technician/Desktop Support/Field Tech Excellent customer service skills Experience setting up Teams or Skype for Business Great communication skills, both written and verbal...Contract work
Insight Global
Plano, TX3 days ago - ...Description Job Description Desktop Support Technician - Part time - 20 hours per week... ...while ensuring a high level of customer service and timely resolution.... ...Qualifications ~1–3 years of desktop support, help desk, or field technician experience preferred...Part timeWork at officeRemote workMonday to Friday
F2Onsite
Plano, TX5 days ago - TeamLogic IT, Frisco, TX, is seeking an IT Technician II to ensure system operation and support end users efficiently. You will handle support requests, perform hardware repairs, and manage system configurations across various devices. The ideal candidate will have a background...
- ...PM CST for the first 2 months. Ongoing shifts between 7:00 AM–6:00 PM CST based on business needs.) We're looking for a Technical Support Technician II to join a team supporting customers across the military, public safety, and mission-critical infrastructure sectors....Remote workMonday to FridayShift workRotating shift
Prairie
Allen, TX3 days ago - ...Title : Deskside Support Technician Location : Frisco TX (onsite) ROLE AND RESPONSIBILITIES... ...and custom software. Excellent customer service and communication skills are a must!... ..., 5+ years' relevant experience) in Desk side support function in large fast paced...Local areaRemote workShift work
E-Solutions
Frisco, TX15 hours ago - ...an ALPR Technical Engineer, this position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment such as laptops, servers...Work experience placementRemote work
Ageatia Global Solutions
Parker, TX4 days ago $28.93 - $31.24 per hour
...Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas)... ...working in a high-voltage, hands-on environment, this is not a desk or technician helper role. Required Education Associate degree...Temporary workAfternoon shift$62k - $70k
...Position Summary The Technical Support Analyst is responsible for troubleshooting and resolving... ...continuous improvement of customer service by driving initiatives for increased... ...technical assistance, and support to the IT Help Desk, project teams, and other IT departments...Full timeWork experience placementWork visaSwiftCruit
Plano, TX15 hours ago- ...LATICRETE International, located in Frisco, Texas, is seeking a Technical Services Representative II. This role provides essential technical support to internal and external customers via phone, chat, and email, addressing complaints and resolving issues efficiently....
LATICRETE
Frisco, TX2 days ago - Job Summary We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin Console issues, license provisioning, user access management...
- A staffing agency is looking for candidates to provide onsite IT Technical Support in Plano, TX. Candidates must be US citizens or Green Card holders and need to communicate in English and Portuguese. This position offers a unique opportunity for career development in a...
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