MSP Help Desk/Service Desk Support - L2
Axxys Technologies
Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success. Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you. Responsibilities Provide technical support to our clients through phone, email, and remote support tools. Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system. Install, configure, and maintain software, hardware, and peripherals as required. Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues. Monitor systems and alert clients of potential issues or outages. Escalate complex issues to senior engineers as required. Provide timely updates to clients regarding ticket status and resolution. Minimum Requirements At least 2 years of experience in a help desk or service desk support role. Good understanding of Windows Server Administration and Active Directory. Strong knowledge of IT security principles and best practices. Familiarity with desktop platforms, including Windows, iOS, and Android. Experience with G-Suite and Office 365. Good understanding of network topologies, protocols, and architecture. Experience with ITSM tools, such as Kaseya/ConnectWise. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Retirement Plan (401k, IRA) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development #J-18808-Ljbffr Axxys Technologies
- Axxys Technologies, Inc. is seeking an MSP Help Desk/Service Desk Support - L2 to provide top-notch technical support to clients. This role involves troubleshooting various IT issues, collaborating with clients, and ensuring effective resolution of problems. Candidates...Suggested
- ...Overview The Senior Technical Support Engineer serves as a technical escalation resource for the Service Desk while continuing to provide... ...is designed for an experienced MSP professional who enjoys... ...nCompany Description At Isogent, we help small and mid-sized businesses...Suggested
Isogent Partners LLC.
Plano, TX24 days ago $30k - $40k
A digital engineering solutions company is seeking a Help Desk Support Specialist to provide L2 technical support for end users in Windows and macOS environments. The role requires 2+ years of relevant experience and strong troubleshooting skills. This full-time position...SuggestedFull time$45k - $55k
...We are a growing Managed IT Services Provider (MSP/MSSP) committed to providing exceptional technology support to our clients. We’re looking... ...who enjoys solving problems, helping people, and taking ownership... ...hands-on, customer-facing help desk position with a Managed IT Services...SuggestedWork at officeImmediate startRemote work- ...Technologies in Plano, TX is seeking an experienced Desktop Support professional to deliver end-user services, troubleshoot issues, and coordinate with other... ...support, software installations, and 1st/2nd line Help Desk activities. #J-18808-Ljbffr Wipro TechnologiesSuggested
- ...motivated, organized individual who can work collaboratively to support a program hypercare helpdesk. The program is currently in the... ...support Escalation to SME's, Development teams and Service Desk as required Monitor incident queue to ensure they escalated...Work at officeRotating shift
ConnectedX Inc
Plano, TX4 days ago - The 20 LLC is seeking an After-Hours Support Desk Technician to deliver remote IT support to clients... ...or equivalent experience, 1+ year help desk work, and a detail-oriented mindset... ...Opportunities for growth and a supportive culture are highlighted. #J-18808-Ljbffr The 20 MSPRemote jobNight shift
$30k - $40k
...Opportunities About Ascendion Ascendion is a full-service digital engineering solutions company. We make and... ...best at Ascendion. *** About the Role *** Job Title: Help Desk Support Specialist Key Responsibilities: Provide L2 technical support for end users across Windows...Full timeTemporary workAscendion
Plano, TX1 day ago- ...join our team in Richardson, TX. The role focuses on providing help desk support, basic systems administration, and maintaining IT processes.... ...with Office 365, Active Directory, and strong customer service skills. BASIS offers solid benefits and a collaborative work...Work at office
$25 - $27 per hour
...Technical Support Specialist Ii Allen, Texas (Onsite) Pay Rate: Up to $25 to $27/hr (Based on experience & certifications) Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and...Weekday
Parker, TX3 days ago- ...Job Description Job Description Support Technician – Managed Service Provider (MSP) Location: Richardson, TX (Serving DFW Metroplex) Employment Type... ...Experience in any of these areas are a plus: - Help Desk - Service Desk - Tech Support - Desktop Support -...Full timeWork at officeRemote work
Viyu Network Solutions
Richardson, TX2 days ago $54.62 - $64.62 per hour
...job summary: We are seeking a highly motivated and technically skilled Production Support Analyst to join our Contact Center Technology team. This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR solutions in a dynamic, high...Hourly payContract workTemporary workWork experience placementWork at officeNight shiftRandstad
Plano, TX1 day ago$32 - $34 per hour
...About the job Position : Senior Help Desk Technician Job Type: Full-time Schedule... ...approach to IT consulting and managed services. We help organizations navigate digital... ...a tangible impact. We are committed to supporting your professional growth through continuous...Hourly payFull timeWork at officeRemote workMonday to FridayDivergeIT
Plano, TX4 days ago- NETS International is seeking an IT Help Desk Specialist for a fully remote role. You will be the first point of contact for technical assistance, handling tickets, and providing timely support to employees across the organization. The ideal candidate has proven IT help...Remote jobWork at office
- ...Help Desk & Security Support Technician (Overnight Shift) Position Summary The Help Desk & Security Support Technician (Overnight Shift) provides... ...desk requests and security incidents to ensure continuous service coverage. The position is critical to maintaining 24/7...Remote workShift workNight shift
NOVO
Plano, TX4 days ago - ...an ALPR Technical Engineer, this position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment such as laptops, servers...Work experience placementRemote work
Ageatia Global Solutions
Parker, TX2 days ago - ...transforming goals into achievements and helping credit unions grow.To... ...improvements to the desktop support processes and functions. This... ...Wiring Infrastructure. Customer Service Skills Are Critical For This... ...Mentoring, To All Members Of The Help Desk Team As Well As End Users.The...Permanent employmentFull timeTemporary workCasual workWork at officeLocal areaFlexible hoursWeekend work
Catalyst Corporate FCU
Plano, TX4 days ago - ...yr - $22.00/yr Direct message the job poster from Insight Global Job Requirements 2+ Years PC Technician/Desktop Support/Field Tech Excellent customer service skills Experience setting up Teams or Skype for Business Great communication skills, both written and verbal...Contract work
Insight Global
Plano, TX1 day ago - AIT is seeking an IT Support Technician & ISSO to maintain secure end-user networks and support enterprise IT infrastructure. The role combines hands-on IT support with acting as the ISSO for mission-critical networks, adhering to government guidelines and risk management...
- Jobtailor in Plano, TX seeks a dedicated Technical Support Specialist to provide first‑level end-user assistance for technology issues. You will use remote control tools to diagnose problems, log incidents, and document interactions while escalating when required. The role...Remote work
$65k - $70k
...IT Support Specialist We are a professional staffing firm, working with organizations across the country to place exceptional candidates... ...support requests received via phone calls, emails, and the Help Desk platform. Diagnose and resolve moderately complex IT...Work at officeRemote workWorkway
Plano, TX4 days ago- ...Support Analyst Harris GovernHarris Govern is a software provider for the property tax and appraisal... ...are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training,...Local area
Harris Computer
Parker, TX3 days ago - ...Job Description We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3... ...a key member of a fast-moving technical support team, supporting a diverse client base with...Remote work
Send IT Solutions
Carrollton, TX5 days ago - ...Employment Type: Full-Time Position Summary The IT Support Analyst is responsible for providing hands-on technical support... ...Experience supporting organizations within the mortgage or financial services industry is strongly preferred. Essential Responsibilities...Full timeWork at office
The Loan Store, Inc.
Plano, TX3 days ago $19 - $24 per hour
...engineering or computer science OR 3+ years of experience in Help Desk or Desk Side Support positions with a high school diploma. Experience with... ...Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc. Experience with one or more of the following is...For contractorsWork at officeLocal areaCynet Systems
Parker, TX1 day ago- At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely... ...in English and Portuguese. Candidate must have IT Technical Support experience with PC, Desktop, Mobile devices Additional Information...
- Job Summary We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin Console issues, license provisioning, user access management...
- A staffing agency is looking for candidates to provide onsite IT Technical Support in Plano, TX. Candidates must be US citizens or Green Card holders and need to communicate in English and Portuguese. This position offers a unique opportunity for career development in a...
- Application/Deployment Support Specialist Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at Job Title: IT - Application/Deployment Support Specialist Duration: 3 Months (Contract...Contract work
$55k - $70k
...Summary: Vital Services is seeking a talented and experienced Application / Software Support Technician to join our growing Information... ...Technician include the following: L2 Technical Escalation &... ...decisions made; Asks for and offers help when needed. Job Type:...Full timeWork at officeRelocationMonday to FridayShift workVital IT Services
Allen, TXa month ago
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