Contact Center Analytics & Quality Analyst
Metropolitan Transportation Authority
MTA NYC Transit is seeking a Staff Analyst in Communications to monitor call queues, calls, and outreach events. You will compile management reports from test data and help improve customer service across NYC Transit channels. The role requires strong verbal and written communication, organization, and the ability to multitask across projects. Expect collaboration with senior leadership and participation in TransitTalks and related initiatives. #J-18808-Ljbffr Metropolitan Transportation Authority
Vacancy posted 14 hours ago
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