Front Desk Agent | Newark Comfort Inn & Suites

Shaner Hotel Group

Newark, NJ

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Job Identification 235022

Locations 98 Frelinghuysen Ave, Newark, NJ, 07114, US (On-site)

Full Time or Part Time Full-Time/Part-Time

Brands Comfort Inn & Suites

Job Category Front Desk

Shaner Hotel Group

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Vacancy posted 23 hours ago

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