Military Finance Customer Service Representative

Finance Customer Service Role

Perform finance customer service supporting the Financial Operations Flight (FMF). Candidates are responsible for general customer service duties across all sections Military Pay, Civilian Pay, or Travel Pay. Specific responsibilities include:

• Interpret Master Military Pay Accounts (MMPA) and Leave and Earnings Statements (LES) to respond to pay inquiries and identify errors
• Process, research, and correct military pay transactions including entitlements, allowances, deductions, and debts using DJMS, CMS, CSP, and related Air Force financial management systems
• Research and process debt-related actions including debt notification, repayment, appeals, rebuttals, waivers, and garnishments
• Clear rejected transactions from daily system updates and resubmit corrected transactions within established timeframes
• Respond to civilian PCS-related reimbursement and entitlement inquiries; prepare and conduct briefings and supporting documents for inbound and outbound personnel
• Assist members with travel voucher preparation and processing using eFinance; coordinate with TPPC to submit vouchers and resolve rejected claims; process Personal Procured Move (PPM) costs and doubtful claims
• Compute and process pay entitlements, allowances, deductions, and travel-related costs in accordance with applicable regulations (AFMAN65-116v1, JTR, DoD FMR)
• Act as liaison with internal and external organizations to research and resolve pay issues and member inquiries
• Monitor and respond to customer service desk and phone line within established timelines; maintain a daily customer service electronic tracker
• Perform independent research using applicable regulations, continuity documents, and instructions to provide accurate and thorough resolutions to customers
• Maintain access to all required financial management systems and follow all CUI and records management procedures
• Document monthly hours worked and quarterly training completed and submit reports to the COR.

Requirements include:

• U.S. citizenship and ability to obtain a CAC and JBAB base access
• Minimum 2 years of experience in military finance customer service; Air Force financial management experience strongly preferred
• Strong knowledge of military and/or civilian pay entitlements, allowances, deductions, and travel pay regulations
• Proficiency or ability to quickly learn Air Force financial management systems including CSP, LeaveWeb, eFinance, WebDMO, DJMS, and FMWF
• Strong data entry accuracy, attention to detail, organizational skills, and ability to work independently under pressure
• Professional communication skills and ability to establish rapport with customers of all ranks and backgrounds
• Ability to maintain confidentiality and handle sensitive personnel and financial information in compliance with Privacy Act requirements

Work hours require to work onsite 5 days a week. Situational telework may be approved by direct supervisor.