Billing and Collections Specialist

Job Title: Billing and Collections Specialist The Billing and Collections Specialist works with companies, institutions, and students to ensure invoices are issued and payments are received in a timely manner, minimizing accounts receivable aging. The role involves communication via phone, email, chat, and other methods to provide clients with the necessary information for timely billing and collections. Position Responsibilities Actively communicate with companies, institutions, and students in a professional and timely manner Ensure all billing is complete, accurate, timely, and up-to-date Manage aging of accounts and reduce impact to the organization’s bad debt Send billing to companies, institutions, students, and sponsors to secure funding Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students Certify Military students’ eligibility using the appropriate process (e.g., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.) Organize workload to successfully follow‑up on all queues and assigned department‑shared email accounts Assist in the development and documentation of departmental Statements of Processes Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students Assist the Accounting Department in resolving deposit issues for month‑end Minimum Requirements Associate’s Degree in Business, Communications, or Accounting (Bachelor’s degree preferred) Minimum 2 years of experience in Collections, Accounts Receivable, or Customer Service/customer‑client servicing role Microsoft Word – Intermediate; Microsoft Excel – Beginner; experience with Google Sheets and Google Docs Excellent customer service, problem‑solving, and analytical skills with a passion for details Polished and professional telephone manner; strong verbal and written communication skills Ability to manage multiple tasks simultaneously and work with large amounts of complex information Team‑oriented, self‑starter, independent thinker who thrives in a fast‑paced environment High degree of maturity, diplomacy, and professionalism; ability to establish rapport with varied team members and stakeholders Preferred Qualifications Bachelor’s Degree in a business‑related field Intermediate Microsoft Excel experience Experience in a military education environment or related certification processes Benefits Remote work provides a flexible work/life balance Comprehensive retirement package – automatically enrolled in the Company Contribution Plan (8‑10% annual company contribution based on tenure) Gift of Knowledge Program – tuition assistance and substantial discounts for employees and close family members Comprehensive health benefits – new hire eligibility starts on day 1 of employment Generous Paid Time Off: paid holidays, vacation, personal and sick leave, plus one volunteer day and one diversity and inclusion day each year Compensation This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate’s qualifications, relevant experience, education, skills, and market data. Equal Opportunity Employer We are an equal opportunity employer and comply with all applicable federal and state wage laws. We also comply with the LosAngeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. Diversity & Inclusion Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. #J-18808-Ljbffr