Account Manager

Position Overview

The Account Manager is an experienced professional self-directing the activities to achieve service goals of their clients. The Account Manager is the primary point of contact for an assigned book of business responsible for overall site quality, achieving sales goals and achieving renewal goals.

Client Partnerships

• Work with Operations Manager to maintain pro-active communication with customer; begin as a support to Operations Manager, then eventually take over client communications
• Respond professionally and timely to all internal and client requests
• Work to fully understand clients’ long-term goals and budgetary constraints
• Demonstrate consistent and exceptional quality control standards

Required

• Strong verbal and written communication

• Team oriented, collaborative approach
• Excellent organizational and time management skills
• Attention to detail is critical to maintain high quality of care
• Exceptional customer service
• Positive attitude
• Takes initiative and pro-active approach to improve performance
• Assumes responsibility, authority, and accountability for all activities
• Ability to develop budgets and job estimates
• Knowledge of plant material
• Motivated to grow and develop new business
• Ability to prioritize and multitask