IT Specialist

Job Details: Job Location: TN 8000 Wolf River #200 0VQ53 - Germantown, TN 38138, Education Level: High School, Travel Percentage: Up to 25%, Job Category: Information Technology, IT Specialist (Onsite) – Memphis One GI® Ready to grow your skills and love where you work? Looking for a place where you can build your career and be part of a team that actually feels like a team? Join One GI® and become part of a collaborative environment where your contributions truly matter. About the Role We are seeking a self-motivated, reliable, and customer service–oriented IT Specialist to support our Virginia market. This role is ideal for someone who communicates clearly, takes initiative, and thrives in a fast-paced, team-focused environment. Work Schedule & Requirements Must be onsite at one of our locations during business hours Participate in an on-call rotation and help desk phone days. Reliable personal transportation is required Awesome Perks, Just for You! Excellent paid time off for a healthy work/life balance. We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter. Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status. Internal growth opportunities. We want to aide in your training and development. Competitive health and supplemental benefits; with FSA and HSA options. Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team! What Your Duties Will Look Like: Be a knowledgeable resource for staff and physicians to address software and hardware issues with a sense of purpose and urgency. Act as an IT shared services resource to maximize IT staff utilization and to create enterprise / departmental efficiencies. Work within the One GI Information Technology ticketing system to address user service requests and incidents at all locations, functioning as part of a highly motivated and collaborative team. Perform installation and conduct troubleshooting procedures with hardware, software, network, and other peripheral equipment. Work with remote IT vendors to identify and resolve problems when required. Hold administrative rights to multiple systems, adhering to corporate security policies. Initiate and terminate user access at manager request. Act as liaison to request or terminate access to third-party systems such as hospital EMR’s. Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing. Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements. Assist with training materials, procedures, and user training as required. Submit hardware and software documented resolutions for the IT knowledge base. Participate in an on-call rotation and help desk phone days. The Must Haves: High School Diploma or equivalent required. College degree in IT or a related field, 2+ years of IT experience can substitute for a degree. IT certifications preferred (A+, Azure, Microsoft, Network+, Security+) Basic knowledge of computer hardware required. Basic networking knowledge (TCIP protocols and addressing, network topology, wireless networks). Must have working knowledge of O365, Windows 10/11, Azure, IOS, Android OS, and be proficient in Microsoft Teams. Obtain Azure certification(s) within 12 months of employment with One GI. Excellent verbal and written communication skills with customer service orientation. Exhibit a can-do attitude, strong interpersonal / relationship-building skills, and the ability to communicate with all levels of employees effectively. #J-18808-Ljbffr