Portfolio Manager - Wilmington, North Carolina

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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SUMMARY

The Portfolio Manager supports the Regional Manager or District Manager with complete oversight of the financial, operational, safety, and service-related success within their portfolio of properties. The Portfolio Manager oversees all operations at commercial lots and garages in assigned designated zone.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $62,200 - $77,800

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance
• Demonstrates the ability to improve the financial performance and profitability of the accounts
• Understands the contractual agreement and recognizes ways to maximize opportunities
• Perform end of month analysis for each location: verify payroll billback is accurate, revenue generated is accurate, and all expenses attributed to the locations are correct.
• Demonstrates the ability to positively move the metrics for claims, customer service, and turnover
• Assist with payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
• Ensures that the guest service experience is delivered consistently
• Works with the Regional Manager/District Manager and talent to forecast and plan for seasonal variances in business to ensure proper staffing levels
• Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them
• Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results
• Fully understands and utilizes the systems and Equipment provided by Towne Park to control assets and expenditures
• Maintains a clean, neat work environment including equipment and signage on Daily basis
• Completes all tasks in a timely manner as instructed by the Regional Manager or District Manager
• Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Maintains strict confidentiality related to associate and client information
• Physically performs general maintenance duties and cleaning to adhere to Towne Park standards
• Help in developing cohesive working relationships with the clients’ staff members
• Assist the Regional Manager/District Manager in maintaining regular meeting rhythms and communication channels with the client and follows through on commitments
• Knows when to be present at the site and maintains a high level of visibility
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
• Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are promoters of the company
• Understands and follows safety and security procedures
• Practices preventative safety procedures as set forth by Towne Park
• Reports all accidents and incidents to the Regional Manager/District Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential high-risk areas and safety concerns to the Regional Manager/District Manager
• Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
• Follows the procedures for reporting on-the-job injuries and works with Human Resources and leadership to effectively manage worker’s compensation cases
• Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
• Supervise day-to-day operations in all locations
• Provide oversight and direction to the employees in each location in accordance with the organization's policies and procedures
• Set a clear mission for staff each day by organizing activities/assigning responsibilities to employees to ensure productivity and full coverage.
• Ability to think strategically and to lead teams
• Provide effective performance feedback through employee recognition, rewards, training, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, and paid time off, cover for absenteeism, and overtime scheduling
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Coach, mentor and develop staff in all areas, including overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals.
• Delegate responsibility and expect accountability and regular feedback.
• Maintains strict confidentiality related to associate and client information.
• Ensures a safe, secure, and legal work environment.
• Assists the company in prioritizing sales activities and meets with prospective clients
• Maintains relationships with present and past clients to obtain references and leads for new opportunities
• Monitors market for new builds and are opportunity to upgrade current services
• Identify, pursue, and secure business development opportunities
• Generate proposal in a professional and timely manner
• Travel to prospective markets to survey properties and report on potential
• Build Sales proformas and present during financial review
• Monitor trends to increase sales and report to leadership

QUALIFICATIONS

Education:

• Associate’s degree and a minimum of two (2) years of related experience and/or training preferred; OR equivalent combination of education and/or experience

Required Licensure, Certification, etc.:

• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Work Experience:

• Previous experience working in fast-paced environment with high customer expectations.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels,) is preferred.
• Experience managing multi-site facilities is preferred.
• 2+ years in Management role.
• Must have experience managing P&Ls.

Knowledge & Skills:

• Working extended hours, including evenings and weekends are required.
• Must be able to use equipment to preform maintenance on the sites
• Must be willing to travel to different locations on a daily/weekly basis as needed to support operations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehends the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

SCOPE

Authority to Act:

☐ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

☒ Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

☐ Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility:

☐ The employee has control over resources available only.

☐ The employee has control over a department(s) budget.

☒ The employee has authority to develop. Manage and control a department(s) budget.

☐ The employee has authority to make financial decisions on behalf of TP.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

☒ Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

☐ Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

☐ The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

☒ The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 10% may be required.