Desktop Support / White Glove Support Technician - VIP & Executive Support

Desktop Support/White Glove Support Technician – VIP & Executive SupportOur client, an IT Services and Consulting company, is looking for a Desktop Support/White Glove Support Technician – VIP & Executive Support for their New York, NY location.Responsibilities:Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)Device Migration, Software Deployment & Patch Management: Experience with seamless transitions between Windows and Mac environments.Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktopsAsset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysisOn-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sitesWhite Glove support: should have experience on white glove support. Handling VIPsWalk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).Requirements:Should be a team member and individual contributor.Should handle CXO level customers with white glove approach. Interest to learn new technologies.Take ownership and drive results. Should act as location POC for the IT related issues and coverage.Should work with the team and ensure the coverage and support is taken care with zero escalation.Speaking Spanish is additional advantage but not necessaryYears of Experience: 7.00 Years of ExperienceTop Skills:White Glove Support experienceCustomer Service with ITSM knowledgeDeskside support experience and walk-in support experienceConf room support experience and should be able to help setting up events.Why Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunities