Station Manager

Hyannis Air Service, Inc.

SUMMARY: The Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service.

PRIMARY RESPONSIBILITIES:

Manage all facets of airline station operations
Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals
Timely and responsible communication with all departments and management
Assure and promote staff development
Maintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers
Manage station staffing levels and budgeting
Ensure that all employees meet initial and recurrent training requirements
Interview prospective employees with HR
Conduct performance reviews and station performance planning
Assure excellent customer service and efficient station operation
Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required
Additional duties as assigned

QUALIFICATIONS:

Previous supervisory or management experience, required
Experience in the following areas required: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
Experience in building and maintaining airport regulatory relationships, required
Ability to enforce policy and procedure, required
Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
Must demonstrate an understanding of the connection between overall mission and daily tasks
Must be a proficient writer have an adequate grasp of English grammar
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Must be proficient in Microsoft Word, Office and Excel
Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
Able to multi-task in a stressful environment required
Strong customer service and strong oral/written communication skills required
Must meet same basic job qualifications as all station agents:
Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

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Vacancy posted 2 days ago

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