NICE CXone Voice Builder

$50 per hour

Temporary

Kforce has a client in Fitchburg, WI that is looking for a NICE CXone Voice Builder to provide hands-on support for a client project. This is a part-time consulting engagement of approximately 10 hours per week and is ideal for someone who has direct experience building and configuring voice solutions within the NICE CXone platform. Responsibilities:

Build and configure voice and call flows within NICE Cxone
Develop and modify IVR experiences, routing logic, menus, prompts, and related voice workflows
Translate business and operational requirements into functional voice configurations
Configure call routing and escalation paths based on defined requirements
Test voice experiences and troubleshoot call-flow, routing, and configuration issues
Identify gaps or technical constraints and recommend practical solutions
Make updates and refinements based on testing results and stakeholder feedback
Support integrations and dependencies that affect voice workflows, as appropriate to the project
Document configurations, logic, changes, and technical decisions
Collaborate with project stakeholders to ensure voice experiences work as intended and meet business requirements
Proactively communicate progress, blockers, risks, and questions
Work with client project team to communicate any fundamental changes or nuances that would impact the COE project
Hands-on experience building voice solutions in NICE CXone (CX1)
Experience developing and configuring IVRs, call flows, routing, prompts, and related voice functionality
Working knowledge of CXone Studio and the tools used to build and maintain voice experiences
Ability to understand business requirements and translate them into functional configurations
Strong testing, troubleshooting, and problem-solving skills
Ability to work independently and take ownership of assigned builds and deliverables
Clear communication and documentation skills
Comfortable collaborating with both technical and non-technical stakeholders
Experience supporting contact center technology within healthcare, healthcare services, or another complex or regulated environment is a plus

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Vacancy posted 11 days ago

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