Customer Experience Lead

Typical Schedule 10:30a - 7:00p Every other weekend Job Responsibilities Customer Service Serve as the primary point of contact for guests, delivering exceptional customer service Address and resolve guest concerns promptly and professionally Operations Management Support front-of-house operations to ensure a welcoming and efficient guest checkout experience Communication Communicate critical information clearly and effectively Provide timely and accurate updates to leadership regarding issues and operational needs Safety Adhere to departmental safety protocols Identify, report, and elevate safety concerns as appropriate Job Qualifications 2 years of related supervisory experience 5+ years of customer service experience Primary Location Burnet Campus Schedule Full time Shift Rotating (United States of America) Department Food Services Employee Status Regular FTE 1 Weekly Hours 40 Expected Starting Pay Range Annualized pay may vary based on FTE status $19.48 - $22.25 About Us At Cincinnati Children's, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's Is Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation- Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future- for all of us. Comprehensive Job Description Provided Upon Request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability #J-18808-Ljbffr