Customer Service Representative

Customer Service RepresentativeWestern Pest Services, a premier provider of pest control solutions and a trusted member of the Rollins Family of Brands, has partnered with Owl Pest Prevention to bring together two well-respected leaders in the industry. Founded in 1921, Owl Pest Prevention has long been dedicated to delivering personalized, professional, and effective pest prevention services tailored to the unique needs of our clients and community. By joining forces, Western Pest Services and Owl Pest Prevention combine their strengths, expertise, and shared commitment to excellence—protecting more than just homes and businesses, but the people and communities we proudly serve.We are currently seeking a Customer Service Representative. This position will be based out of our Hyattsville, MD branch!Responsibilities:Our Customer Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.Owl Pest Offers…Competitive Compensation!Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!Paid Time Off (Holiday/Vacation/Sick)Award-winning Company Paid Training!Opportunities for Growth, Development, and AdvancementAwards and recognitionWhat You'll Be Doing:Provide exceptional customer service and a quality experience to internal and external clientsPrioritize, plan and complete daily tasks, special projects, and assignmentsFacilitate accounts receivable and collection effortsManage administrative requests and tasksProvide proactive customer follow-up in a timely mannerDeliver accurate service and sales informationMaintain accurate records utilizing customer service software applicationsRespond to leads and referralsPartner with management to manage expectations and meet deadlinesAssist in scheduling of service routesProduce accurate and timely reportsEnsure that work is complete and results are satisfactoryAssist in training of new team members as requested/neededDemonstrate strong attention to detail and accuracyWhat We're Looking For:We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.Excellent communication and problem-solving skills are crucial to our business.If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.Qualifications:Basic Qualifications:High school degree or equivalentMust be 18 years of ageExcellent phone etiquette and friendly, professional demeanorStrong organizational skills and ability to manage multiple priorities, i.e. multi-taskKnowledge of MS Office environment with Word, Excel, and Outlook proficiencyKnowledge of customer service principles and best practicesExcellent written and verbal communicationAbility to work in a high volume, fast paced environmentExcellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workersStrong collections experience preferredWe will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local lawsSalary Range: $22.00 - $27.00 per hourOwl Pest Prevention & Western Pest Services are Equal Opportunity Employers/Protected Veterans/Individuals with Disabilities HomeTeam Pest Defense