Customer Service Representative

Customer Service RepresentativeJohnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.Key ResponsibilitiesProvide administrative assistance to support the service teamSupport the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billingPromptly address and resolve customer concerns and service follow-up issuesManage work in progress (WIP) and update customers dailyExcellent customer service skillsMaintain open communication with technicians, management team and customers regarding job statusOccasional driving is requiredWhy Indel Power GroupCompetitive compensation package, DOEMonthly performance incentivesRewarding work environmentOpportunities for relocation & advancementLong established, family-owned businessBenefitsExcellent medical, dental, & vision coverageShort-term/long-term disability and employee life insurance401k, with matchingEmployee Assistance Program (EAP)Paid Annual LeavePaid HolidaysIndel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Western Branch Diesel