Specialty Product Manager, Global Diagnostics

Role Description

Accountable for assigned products, owning the product roadmap, vision, and strategy from cradle to grave, including budget guidance.

Bring strong project leadership capabilities to coordinate cross-functional work, maintain momentum, and drive execution of roadmap priorities.

Incorporate inputs from subject matter experts (SMEs) on a Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlog.

Lead the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, and delivering enhancements and innovations that create long-term customer value.

Able to influence colleagues, stakeholders, and key executives through the use of data and logic.

Attune to customer needs in veterinary medicine and their experience using our diagnostic products to be better positioned to delight our customers and improve animal health with product features.

Responsibilities

• Define problem statements and product vision + strategy, and maintain product backlog by:
• Conducting continuous product discovery, which is a sustained practice of experimentation and customer conversations to inform product development decisions, which is key to being acknowledged as a Voice of Customer (VOC) expert.
• Aligning with Commercial teams on product financial and strategic goals.
• Knowing the product users, product operations, and connecting the two into clear product requirements; this includes an in-depth understanding of veterinary needs and best practices within animal hospitals.
• Monitoring product performance and Key Performance Indicators (KPIs).
• Providing ROI assessments for projects and understanding when to make tradeoffs in investing between projects and features.
• Bringing on-the-ground feedback into the product backlog with a long-term strategy in mind.
• Putting emphasis on continuous improvement and prioritization.
• Delivering on open items in product backlogs with a planned release schedule.
• Lead CFPT and sub-team collaboration by:
• Guiding empowerment of these CFPTs to make key decisions.
• Assigning team-level Objectives and Key Results (OKRs).
• Working effectively with other functions within Zoetis, which includes team building, facilitation, giving and receiving feedback, and promoting psychological safety.
• Clearly communicating priorities, decisions, and next steps to keep projects moving forward.
• Owning meeting cadence, agenda discipline, tracking, and follow-through across teams.
• Identifying and leveraging team members to come up with creative solutions to solve customer problems, and understanding that consistent innovation is the result of each product team member contributing their passion and their ideas.
• Holding teams accountable to results and not being afraid to sign up for these results.
• Be the VOC:
• Be an internal advocate, product expert, and product evangelist.
• Driving all facets of product experience in new product launches across global markets, supporting customer, colleague, and company preparation efforts, and helping transfer materials and expertise to the commercial and medical teams.
• Communicating regularly with Commercial, Medical, and Support teams on product update and deployment plans, including creating documentation needed to assist with training and service.
• Tracking industry trends and the competitive landscape.
• Operating as product owner in the ZTD software release process.
• Working with a network of research veterinarians and/or experts in a variety of veterinary disciplines.
• Partnering with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to the product.

Qualifications

• 3+ years in Product Management, product development role, or equivalent industry experience.
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.
• Proven ability to engage with SMEs and company leaders in a constructive and collaborative relationship.
• BA/BS degree in a scientific discipline or business.
• MBA, DVM, PhD or other advanced degree preferred, but not required.

Requirements

• Action-oriented: “can do” and “does do” attitude; authentically engaged with people and situations with high energy and proactive problem-solving acumen.
• Displays empathy and curiosity: demonstrated deep commitment to internal colleagues and customers; loves getting to the “why” and is open to new ideas.
• Passionate, enthusiastic, and storytelling: be the fuel that inspires colleagues and drives contagious excitement for the product.
• Team player: loves being part of a team, both leading and serving.
• Accountable with a global mindset: commits to stretch goals and delivers; holds self to highest performance standards; takes ownership for mistakes; delivers tough messages directly.
• Humble and hungry: confidence without arrogance; driven to continually improve regardless of prior successes or failures.
• Operational rigor: holds project plans, tracking, status and documentation to a high standard.
• Demonstrates strong organization abilities: attention to detail, effective time management, active listening, concise communication and writing skills, and great follow-through.
• This position could also require supporting vendor relationships and travel both domestically and internationally (up to 20%).

Benefits

• US base salary range for this full-time position is $93,000 - $151,000.
• This position is also eligible for short-term incentive compensation.
• This position is also eligible for long-term incentives.
• Comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one.
• A 401K plan with a match and profit-sharing contribution from Zoetis.
• 4 weeks of vacation.