Technical Application Specialist | EDI

EPIND Epicor India

Solon, OH

# Technical Application Specialist | EDIApplyremote type: Hybridlocations: US, Solontime type: Full timeposted on: Posted Todayjob requisition id: JR104777Transform data into actionable insights! As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will be responsible for assisting customers with the operation of a specialized retail accounting software application in a small call center environment. We are seeking applicants with strong communication skills, technical expertise, and a customer-centric approach.**What you will be doing:*** Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.* Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.* Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.* Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.* Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.* Addresses concerns brought up by other departments such as customer experience or sales* Assists in mentoring other team members.* Contributes and uses department's knowledge base articles and FAQ's.**What you will likely bring:*** 3+ years applicable experience and demonstrated success/knowledge.* Industry knowledge/experience.* Very good communication and problem-solving skills.* Knowledge of specific system application fundamentals and business processes.* Proficiency with Microsoft Excel and Word.* Good technical knowledge of Microsoft Windows, computers, and general networking.* Experience in a support environment with high call volumes desired.* Customer experience skills.**What could set you apart:*** Knowledge of Microsoft SQL, ERP applications or analytical tools.* Knowledge of financial, manufacturing, retail, or distribution business processes.* SaaS or e-Commerce experience.#LI-MB1 #LI-HYBRID
J-18808-Ljbffr EPIND Epicor India

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