Front Desk Agent

Overview Hyatt Regency Grand Reserve Puerto Rico is a premier resort in the Pyramid Global Hospitality portfolio, located on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this property offers a dynamic environment for hospitality professionals. You will have the opportunity to work in a supportive and engaging environment surrounded by the island’s natural beauty and nearby amenities. We offer a wide range of opportunities across multiple departments. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. What you will have an opportunity to do We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role Help guests discover their “Wanderlust” experience. Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Carry out guest check-outs according to their payment method and account status, strictly following the established check-out standards and procedures. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications High school diploma or equivalent. A strong desire to make an impact on other people. An outgoing and engaging personality. Computer skills. Bilingual. Excellent verbal and written communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends, night shifts, and holidays. Compensation $14.00 per hour Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr