Guest Experience Agent

Job Summary The Concierge is responsible for creating a welcoming first impression and serving as the trusted expert and primary point of contact for guests. They provide current information about the local area, attractions, and events, greeting guests warmly and assisting with questions. Through personalized, efficient, and memorable interactions, the Concierge offers thoughtful recommendations and tailored assistance to meet each guest’s unique needs and preferences. By anticipating guest requests with professionalism and warmth, the Concierge plays a key role in enhancing overall guest satisfaction and loyalty. Education & Experience High school diploma or equivalent is required; an associate or bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred. Minimum of 1–2 years of progressive experience in a hotel, hospitality, or guest services role, preferably in luxury or full-service properties. Must have extensive knowledge of the local area, including attractions, restaurants, and events, with the ability to provide clear and accurate directions. Valid driver’s license for the applicable state is required. Strong organizational and problem-solving abilities. Strong customer service skills with excellent communication and interpersonal abilities to engage guests clearly, professionally, and warmly. Bilingual proficiency (English and Spanish) is mandatory. Physical Requirements Must be able to stand and walk for extended periods of time throughout the property, including conducting site inspections. Long and flexible hours are sometimes required, including evenings, weekends, and holidays, based on business needs and emergency situations. Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. #J-18808-Ljbffr