Account Manager - Growth & Expansion

Account Manager

We're looking for an Account Manager with a consistent track record of expanding client footprint through cross-selling, upselling, and value-added renewals. This is a quota-carrying revenue role on our newly formed Customer Growth & Expansion team, focused entirely on OneRail's existing customer and partner base. You are solution focused by nature, training, and experience: genuinely curious, a strong listener, and confident engaging everyone from delivery operations managers to C-level supply chain executives. You'll operate as a strategic commercial partner to some of the most sophisticated shippers in North America, working alongside Customer Success to understand each account's delivery operations, uncover whitespace, and turn that knowledge into closed expansion revenue.

Responsibilities

• Own and manage the full expansion across a defined book of existing enterprise accounts: building pipeline, qualifying opportunities, and closing deals that grow OneRail's footprint within current customer organizations.
• Consistently achieve and exceed expansion revenue targets through upsell, cross-sell, and multi-threading into new stakeholders, departments, business units, and fulfillment locations.
• Lead renewal conversations with a defined expansion angle, turning every renewal into an opportunity to grow scope, attach new products, and deepen the partnership rather than treating it as an administrative event.
• Analyze each account's mode mix, carrier strategy, and service levels to surface opportunities that save the customer money and expand OneRail's share of their delivery operations, across parcel, middle mile, and last mile.
• Become an expert on the OmniPoint platform and OneRail's full product suite to confidently position new capabilities, handle customer questions, and align solutions to each shipper's evolving fulfillment strategy.
• Deliver compelling presentations, product demonstrations, and quarterly business reviews that quantify delivered value, including transportation savings, service-level performance, and operational efficiency.
• Partner with Customer Success, Product, Operations, and Marketing to build expansion plays, improve account intelligence, and ensure a seamless customer experience.
• Identify new buying centers, use cases, and delivery categories within your accounts to improve expansion pipeline quality and open net-new opportunities inside existing logos.
• Feed customer needs, competitive dynamics, and market trends back into OneRail's product direction and go-to-market priorities.

Qualifications

• 5+ years of experience in sales, customer success or account management, with an emphasis on expansion: cross-selling, upselling, and growing current business within enterprise accounts.
• Strong communication, presentation, and negotiation skills, with sound commercial instincts around pricing, contract structure, and deal strategy.
• Cultivate and maintain deep, long-term partnerships with senior stakeholders across the customer's organization, serving as the primary point of contact for strategic initiatives.
• Confidence engaging and presenting to senior and C-level executives, with the credibility to serve as a trusted advisor on delivery and fulfillment strategy.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and disciplined pipeline and forecast hygiene.
• A solution seller by nature: genuinely curious, a good listener, highly accountable, and comfortable operating with autonomy in a fast-paced, high-growth environment.
• Experience in SaaS or technology solutions with enterprise accounts; supply chain, logistics, parcel, delivery, or transportation technology experience strongly preferred.

Preferred Qualifications

• Direct experience in last-mile delivery, parcel shipping, multi-carrier software, courier networks, or transportation management.
• Familiarity with delivery orchestration, final-mile economics, or carrier contract structures.
• Experience working alongside Customer Success in a partnered expansion model.

Work Location

Remote

On-Site Roles: This position is based at OneRail's headquarters in Orlando, FL (ZIP 32819). While on-site presence may be required, remote candidates will be considered, with preference given to those located in the Central Florida area. Base Salary: $102,000 - $140,000 annually with target annual bonus of $45,000

About OneRail OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500 two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine's Best Workplaces 2023, was listed on Forbes' lists of America's Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.