Counter Sales
Cross USA
Counter Sales
Cross Company is a 100% employee owned company that has been innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers' efficiency, reduce risk, and improve quality across a multitude of industries.
This Counter Sales is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication.
ESSENTIAL FUNCTIONS
- Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
- Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
- Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
- Maintain a safe, clean, and organized warehouse.
- Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
- Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
ADDITIONAL RESPONSIBILITIES
- Process counter customer orders to meet company performance matrix guidelines.
- Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
- Issue quotes using Trend and Microsoft Office.
- Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
- Able to meet technical expertise levels as follows:
- Recognize information required to properly specify a hose or other related product
- Recommend the appropriate hose and related products based on information furnished by the customer
- Read engineering drawing and dimensional specifications
- Recognize major features, advantages, & benefits of our products
- Pass Hose Certification requirements and earn Parker PTC certifications.
Other
- Communicate all significant customer and supplier issues to Retail Sales Manager.
- Complete all assigned individual performance and development goals.
- Perform various, miscellaneous tasks and projects as directed.
EDUCATION & EXPERIENCE
- Prefer one year experience with basic warehouse equipment and procedures
- High School diploma or GED required
REQUIRED BEHAVIORAL COMPETENCIES
- Team work oriented
- Customer focused
- Ability to multi-task
- Self-Motivated
- Mechanical aptitude
- Problem solving abilities
- Good judgment
- Handle stressful situations well
- Responsive
- Creative
- Ability to work with limited supervision
- Communication
- Organization
- Detail oriented
REQUIRED FUNCTIONAL COMPETENCIES
- Basic math - particularly addition and subtraction of fractions
- Basic reading skills
- Basic PC-MS office skills
- Basics of warehouse operations and terminology
PHYSICAL & MENTAL REQUIREMENTS
- Ability to lift 50 lbs.
Vacancy posted 4 days ago
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